Terms and Conditions

Free Service @ Home



  • Service@Home (Doorstep Services) is solely available on all Blaze, X3 & Yuva series of smartphones.
  • Customers may avail the service through Website, WhatsApp, Lava Care App or Call Centre number 18605005001.
  • Service@Home shall be made available across India including ~7000 PIN Codes Nationally.
  • The Service shall be performed by Lava trained personnel duly authorized by its Service Partners who shall carry/ wear authenticated Lava identity card all the time.
  • Elementary Level Scan of the handset will be performed at the customer location.
  • Only software and minor repairs will be carried under the Service@Home program and in case of major repairs, handset shall be taken to Authorized Service Center (to & fro) of the handset shall not be chargeable to any customer. However, handsets which are Out of Warranty will be charged for spares/services as per the applicable price lists approved and recommended by LAVA. Please visit LAVA website: "http://www.lavamobiles.com/support" to know more about spare/accessory part cost.
  • Our Authorized Service Center will use their best efforts to reach out to customer (face2face) within 24 hours after receiving of a valid request (Service promise) or per prior appointment as the case may be, excluding exceptional circumstance beyond the reasonable control of ASPs.
  • Authorized Service Center should issue a job sheet/receipt to customer in case the handset is required to be taken to the Service Center for high level repair activity.
  • Authorized Service Center shall give payment receipt to customer in case any amount is charged to repair the handset.
  • All the terms and conditions of Warranty Policy shall remain and be binding upon the parties for its product Blaze, X3 & Yuva against manufacturing defects when used normally for a period of ONE (1) YEAR from the date of original retail purchase by the customer;
  • This Program Service@home can be availed by the customer for a period of 1 year from the date of purchase of the handset.
  • Lava at its sole discretion reserves right to withdraw the Program any time as may deem fit so;
  • All conflicts in relation to the service shall be subject to jurisdiction of the courts at New Delhi.

Mobikwik Offer



OFFER1:

  • Get FLAT 5% cashback on payments via Mobikwik wallet @ LAVA Probuds!
  • The maximum Cashback that can be availed is Rs.100
  • Use code MBK100 on the MobiKwik Payment page to avail the offer
  • Offer valid once/user during the offer period
  • Offer valid on a minimum transaction of Rs.1,199
  • Offer valid between 1st - 31st January, 2023
  • Other general offers T&C as applicable

OFFER2:

  • Get Flat Rs. 300 cashback on payments via Mobikwik wallet @ LAVA!
  • Use code MBK300 on the MobiKwik Payment page to avail the offer
  • Offer valid once/user during the offer period
  • Offer valid on a minimum transaction of Rs.9,999/-
  • Offer valid between 1st - 31st January, 2023
  • Other general offers T&C as applicable

OFFER3:

  • Get Flat Rs. 400 cashback on payments via Mobikwik wallet @ LAVA!
  • Use code MBK400 on the MobiKwik Payment page to avail the offer
  • Offer valid once/user during the offer period
  • Offer valid on a minimum transaction of Rs.14,999/-
  • Offer valid between 1st - 31st January, 2023
  • Other general offers T&C as applicable

Terms & Condition:-

  • Cashback will be credited into your MobiKwik wallet within 48 hours of the transaction
  • Cashback offers cannot be clubbed
  • Offer valid on Lava India web and app both
  • If the order is canceled or undelivered at Lava's end, Lava (not MobiKwik) will initiate a refund
  • After the refund is initiated, the amount will be credited back to the wallet within 7-10 days
  • In case of partial refunds/cancellations, the refund amount will be adjusted with the Cashback received on an initial payment
  • Full Cashback will be rolled back in case of a full refund
  • Lava shall be responsible and shall keep MobiKwik indemnified in the event of a customer grievance with respect to the quality, quantity, and merchantability of the goods/products purchased

Contest Terms & Conditions



Participants can participate in the contest on the respective social media platforms -Instagram, Facebook & Twitter.

Winners will be selected randomly basis their answer is correct. After the winners are announced, winners need to contact Lava Mobiles on the respective social media platform, with their full name, complete address with pin code & mobile number. If the winners do not provide us with the above details within 48 hours of announcement of winners, the said winner won't be qualified to receive the prize.

By participating in Lava Mobiles contests & giveaways, you agree to giving your image rights to Lava Mobiles to be used on social media platforms.

Company shall not be responsible in case the package isn't delivered due to the incorrect address details or invalid number provided by the customer. In such a case, the winner will be disqualified.

All contest prizes will be shipped 10 working days after announcing the winners on social media and/or the Lava website. Basis the address shared, winners will receive the package in 7-10 business days.

The contests are not intended for internal employees. Any internal employee's participation will be disqualifed.

The Republic Day Photo Contest #IndiaThroughMyLens is shot on Blaze 5G but is edited further for social media suitability.

Other TnC:

  1. To enter the contest, you must be:

    2. a) A citizen of India and resident of India at the time of entry.

    b) At least 18 years old or over at the time of entry.

  2. LAVA International Limited reserves the right to disqualify any participant and/or revoke or forfeit any prizes at any stage of the contest with or without a prior notice at its sole absolute discretion, for reasons including: Entry is incomplete and/or fails to fulfil and/or comply with all or any of the Terms and Conditions stipulated herein and any applicable rules and regulations.

    Participant breaches any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations.

    LAVA International Limited has, at its sole discretion, any reason whatsoever to believe that such Eligible Participant has attempted to undermine the operation of the Offer in any way whatsoever, including but not limited to fraud, cheating or deception.

    Notwithstanding the above, LAVA International Limited shall at its sole and absolute discretion disqualify any participation at any stage of the Contest and forfeit any prizes for any reason as it deems fit and reasonable with or without a prior notice.

    LAVA International Limited decision on matters relating to the Activity (including, but not limited to the selection of the winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Participants in respect of any decision of LAVA International Limited shall be entertained.

    Prizes must be collected in accordance with the mode and within a time period which will be specified by LAVA International Limited, at its sole and absolute discretion, upon notification of any winnings.

    Failure to adhere to the mode of collection and within the stipulated time period will result in automatic forfeiture of the prizes and the winner shall have no claim whatsoever against LAVA International Limited, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of LAVA International Limited.

    The reward cannot be sold, exchanged, converted, transferred, auctioned, assigned in favour of other, or combined with any goods, cash, person or scheme respectively in any circumstances.

  3. LAVA International Limited shall not be liable for any disruption to the contest, whether due to technical problems or otherwise, which is beyond its reasonable control.
  4. The Terms and Conditions of the contest shall be construed, governed and interpreted in accordance with the laws of India.
  5. All rights and privileges herein granted to LAVA International Limited are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the Eligible Participants have the right to injunctive relief or to restrain or otherwise interfere with the organization of the contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.
  6. All personal data collected may be used in relation to the performance of the Contest. The Participant hereby consents that their personal data may be used by LAVA International Ltd for marketing and promotional purposes.
  7. LAVA International Limited reserves the right at its absolute discretion to vary, delete or add to these Terms and Conditions with or without any prior notice. It is a candidate's responsibility to check regularly, in order to ascertain if any changes have been made to these Terms and Conditions.
  8. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other communications or promotional materials to the Contest.
  9. The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language's version.
  10. By virtue of an entry to the Contest, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.
  11. LAVA International Limited reserves the right to cancel, terminate or suspend this Contest without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Contest shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
  12. All disputes are subject to the exclusive jurisdiction of New Delhi only.
  13. All information entered by the customer for registration under this contest shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.
  14. The participant making entry in this contest gives his/her consent to receive informatory/transactional SMS or phone calls relating to this contest and other promotional/commercial messages, from the company or its authorized person/entity for its brand promotion and further waives all his/her rights to take any action against the company/its officials/authorized person or entity for receiving SMS or phone calls.
  15. LAVA International Ltd. may, without advance notice, cancel, suspend or postpone the contest at any time at its sole discretion.
  16. In the instance of a contest winner being unavailable, another winner may or may not be selected.
  17. Winner shall be announced only after a complete verification of details in the service centre submitted by the participant.
  18. Dates for submissions, and subsequent announcements are subject to change. Lava International Ltd. does not hold any responsibility for any issue arising thereafter.
  19. Participation in the contest is voluntary and Participants are advised to read the full Terms and Conditions. Participation in the contest shall imply that the participant has duly read and agreed to adhere to and is bound by the 'Terms and Conditions herein.

Warranty on Out Warranty ( 100 Days Warranty Refill Program )



  1. A 100 days extended warranty will be provided on spare parts that are replaced in out of warranty plan (OW).
  2. Applicable Service charge on 100 days warranty calls will be zero.
  3. Part Warranty is applicable only on PCBA, Display/Folder and Charger only.
  4. Offer is applicable For Feature Phones on all models launched after Jan 1st 2019 and Smart phones launched after 1st Jan 2021.
  5. In case the customer faces issue in some other part which isn't covered in 100 days warranty, the part and labour cost will be as per standard OW guidelines.

    6. Warranty duration for customers who have some leftover warranty -

  6. In case the handset is in Warranty & the standard warranty is to expire in less than 100 days -the customer will get part-warranty as applicable in Out warranty for the remaining number of days.
  7. The warranty on Out of Warranty will be considered lapsed in case the handset is fails the Entry Level Screening (ELS) -i.e. if The Product (Handset / Accessory) has been subject to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperatures, unauthorized modifications, unauthorized repair, abuse, accident, Acts of God, spills of food or liquids, improper installation and breakage or damage to antennae, LCD, key panel and housing cracked etc. for such cases customer will have to pay Service charges and cost of spares(those will be required to be replaced for necessary repairs) to get the service of handset / accessory.
  8. Terms of warranty are subjected to change from time to time as communicated by company.
  9. Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  10. All disputes are subject to the jurisdiction of the Courts of New Delhi only.

Lava e-Store Replacement and Cancellation policy



Order Cancellation Policy

You can cancel your order online before the product has been shipped.

If you have paid via a pre-payment mode (credit card, debit card or net banking), then your entire order amount will be refunded. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Refunding Modes for Cancelled order:

Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.

Refund Timelines

When an order is cancelled the refund is initiated and the information is conveyed to our payment partners. The time taken to process a normal refund depends on the payment mode that was used while making the payment. Depending on the bank's processing time, it can take 7 business days for the refund to reflect in the customer's bank account or card balance. If the payment is not reflected within the estimated time, please reach out to us with your order numbers.

Replacement Policy

Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person.

You will be eligible to get a replacement if:

  • A replacement request is made within 7 (seven) days of receipt of the delivery of the order.
  • Our examination of the device shows a defect that qualifies the device for replacement.
  • The device has been received in its original condition, means no physical change or damage to the device.
  • The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags, labels, and accessories obtained along with the original product.
  • The original HS seal shouldn't be tampered and there should not any physical damage.
  • Replacement is subject to availability of a suitable replacement.
  • No refund in cash would be provided even if the device purchased as "Cash on Delivery", in this scenario as well the customer is required to fill in the bank details.

Raising the replacement request

  • You can visit the Lava ASP with receipt or proof of purchase, price tags, labels, and accessories obtained along with the original product.
  • You can get the service centre details from the Lava Website and can locate the nearest Authorized Service Center by searching the Pin Code / City / District.
  • You can contact at the customer care number 1860 500 5001.

The device will be inspected at the service centre and if found to be defective, the device to be deposited and a new replacement device will be shipped to the respective LAVA service centre only.

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an SMS/ E-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.

Standard Warranty (1 Year)



    LAVA international Ltd. (LAVA) provides Warranty for its products like devices and original accessories delivered with the devices/or sold by LAVA through authorized dealers/ E-Commerce / Lava E-store(hereinafter referred to as "product").

    For all handsets, the warranty period for the mobile device is one (1) year; for battery, charger, earphone, data cable & cosmetic parts (including but not limited to front cover, back cover, battery cover, volume key, and power key) is six (6) months from the date of purchase, unless specifically specified.

    Terms and Conditions

  1. To avail warranty coverage under offer, customer must visit Lava authorized service centre only.
  2. Warranty is applicable only for products purchased in India. International warranty is not applicable.
  3. Warranty of the handset is not assignable or transferable to any other consumer.
  4. Lava shall have the right to validate date of purchase on basis of Handset activation (Tertiary Sales) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  5. For any handset which does not fulfil the above mentioned conditions, the warranty period for the mobile device is one (1) year; for battery, charger and headset, earphones and cosmetic parts is six (6) months from the date of purchase.
  6. Warranty of the Handset / Accessory is subject to technical & physical verification at Service Center as per the parameters prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the Handset /Accessory is not found to be covered under warranty.
  7. No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable:
    1. Warranty does not cover natural wear and tear (for example cable, connector, etc.), use of non-LAVA accessories, usage under extreme conditions, damage caused by an act of God such as floods, fire or earthquakes
    2. Any unauthorized repair, through the third party. Disassembly, self-repair, modification, and other human behaviours that cause damage.
    3. IMEI sticker is missing/misplaced or altered.
    4. The device is damaged due to improper use such as falling, squeezing, water damage, etc.
  8. The responsibility for the personal data loaded onto the device is of the Customer alone. Customer shall be liable to take the backup of stored data on-his-own, before device submission at the Service Centre. Any loss of data during service shall not be responsibility of company.
  9. LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however, due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(as) whatsoever in the event of delay in repair for such aforementioned reasons.
  10. The charges of labour as well as spares used for non-warranty repair shall be as per the applicable price lists approved and recommended by LAVA. Please visit LAVA website: "http://www.lavamobiles.com/support" to know more about spare / accessory part cost.
  11. In case, repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  12. In the event the delivery is not taken by customer from LAVA within 60 days from the date of written intimation by LAVA, LAVA reserves the right to auction the product to recover the repair and auction charges from the customer.
  13. Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  14. Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  15. All disputes are subject to the jurisdiction of the Courts of New Delhi only.

Lava Extended Warranty Program



The Extended warranty plan:

LAVA extended Warranty Program is exclusively launched by LAVA & it extends warranty of phone for a year, commencing with expiry of the Standard Warranty Period*. It can be activated only when the LAVA phone is within Standard warranty & with the 10K range Smartphones & all Feature Phones.

The plan safeguards your handset from technical and mechanical problems. During this period, Authorize Service Partner will replace or repair any device defects without additional charges. Unless specified otherwise, repair or replace will follow the terms and conditions of the Standard Warranty.

Purchase of Extended warranty comprises acceptance of these terms and condition by the customer. *Standard warranty Period means 1 year warranty on LAVA Phones while 6 months warranty on Accessories and cosmetics.

The Extended warranty period:

LAVA extended Warranty Program is exclusively launched by LAVA & it extends warranty of phone for a year, commencing with expiry of the Standard Warranty Period*. It can be activated only when the LAVA phone is within Standard warranty. Smart phone extended warranty can be activated with Rupees 349/- and Feature phone at Rupees 99/- The Extended warranty period would start the day after the Standard warranty of the handset ends. It will active for a year including registration date.

Conditions for availing Extended warranty plan:

  1. It is applicable only on LAVA Mobiles phone before expiry of Standard warranty period.
  2. Extended warranty must be successfully registered by SMS activation process before expiry of the Standard warranty period.
  3. Extended warranty will not be applicable for Refurbished Phones (LAVA Gold Seal), Hero Series & 2 Year warranty Phones.
  4. Extended warranty will not be applicable in case of the physical damage/defective handset caused by accident, liquid log etc.
  5. Extended warranty plan does not cover accessories like Battery, Earphone, Charger, Data Cable & Plastic cosmetic part provided with the handsets & box.
  6. Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for Extended Warranty.
  7. Extended warranty will not be applicable if handsets purchase for commercial purpose.
  8. Extended warranty program shall be applicable only on devices sold within the territory of India.
  9. To avail, extended warranty of the handset is subject to technical and physical verification at service centre as per the parameter prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the handset is not found to be covered under warranty.
  10. Only one Extended Warranty Card can be activated for single mobile Handset within its Standard Warranty Period.
  11. No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable:
    • Warranty does not cover natural wear and tear (for example cable, connector, etc.), use of non-LAVA accessories, usage under extreme conditions, damage caused by an act of God such as floods, fire or earthquakes
    • Any unauthorized repair, through the third party. Disassembly, self-repair, modification, and other human behaviours that cause damage.
    • IMEI sticker is missing/misplaced or altered
    • The device is damaged due to improper use such as falling, squeezing, water damage, etc.,
  12. The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language's version.
  13. By virtue of an entry to the Plan, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.
  14. LAVA International Limited reserves the right to cancel, terminate or suspend this Plan without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Plan shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
  15. All information entered by the customer for plan activation shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.
  16. For any query, please contact Lava Helpline number 1860-500-5001. Visit www.lavamobiles.com for more details.
  17. All disputes are subject to the jurisdiction of the court of New Delhi only.

    18. How to get Extended warranty Service:

    • To avail extend warranty Service please contact nearest LAVA Authorized Service Center. https://www.lavamobiles.com/support
    • Customer must carry proof of purchase (Extended warranty coupon duly signed and stamped by the seller), when he walks in to the Service centre.
    • To avail Extended Warranty, Please give a miss call on 0120-4761402 or contact to Customer Care on <1860-500-5001> or visit nearest LAVA retailer or Authorized Service Centre. https://www.lavamobiles.com/support
    • For any query, Please contact Customer care help line <1860-500-5001>.

Military Grade Certification



  1. Military Grade Drop Test Standard is a series of tests originally designed by the Department of Defense to determine the durability & strength of a product. Thus if a phone is military grade drop test certified, it means that a third-party tester has tested the phone's reliability and strength under extreme conditions and the phone has passed it.
  2. All LAVA feature phones, except Hero 600, are Military Grade Certified.
  3. All the tests were done in standard specified conditions under Mil-STD-810H-516.6 by a well-known Product Testing Firm.
  4. Under these specified conditions, all LAVA feature phones passed the test successfully.

Elements warranty policy



Standard Warranty

  • LAVA international Ltd. (LAVA) provides limited warranty for its Lava Elements are original accessories sold by LAVA through authorized dealers(hereinafter referred to as "product") (Chargers, Earphones, Data Cables, Power Bank, Neckbands, Probuds, Smart Watch)
  • These products are serialized, each product has a unique serial number, and this number is maintained both on the product and in the Lava CRM; available at the Authorized Service Partner.

Warranty

Lava Elements (Charger, Adaptor, Data Cable, Earphone) are entitled to one time (6) months replacement warranty from the date of purchase, unless specifically specified.

Lava Elements (Power Bank, Neckband, Probuds, Smart Watch) are entitled to one time (12) months replacement warranty from the date of purchase, unless specifically specified.

Process to avail warranty by Consumer

  1. Warranty can be served at Lava Authorized Service Partner (ASP) only.
  2. The warranty is subject to physical condition of the Probuds & Lava Element produced at the time of visit to ASP; the decision of warranty on Lava Elements is at the discretion of the Lava Service Team only.
  3. The warranty is only applicable for the Probuds & Lava Elements’ with Serial Number available in the Lava Database only; any exception to this process is only at the discretion of the Lava Service Team only.
  4. If the Serial Number is not available on the product or the same has been damaged, the consumer must carry the proof of purchase (Invoice / Cash Memo) to avail the warranty on the Probuds & Lava Elements.
  5. For availing services under 2 months Extended Elements warranty on Probuds/True Wireless & Neckband, consumer must carry the proof of purchase (Invoice/Cash Memo) to LAVA ASP.
  6. The SLA of the warranty is dependent on the availability of replacement stock at the Warehouse or ASP.
  7. For any Service related queries, customer can connect with LAVA Customer Care on 1860 500 5001.

Probuds Extended Warranty

Probuds (Neckbands, True-Wireless/Probuds) launched after Apr’22 onwards are entitled for additional Two (2) months extended replacement warranty from the date of purchase as an special offer. To avail the same customer has to register his/her product within 30 days of purchase.

For registering your Probuds/True Wireless, Neckbands under 2 Months Extended replacement warranty offer, please send message through your WhatsApp messenger by typing “Probuds” on +91-9289065050 followed by invoice copy.

Lava Feature Phones: 1 Year Replacement Offer Feature Phone

Lava announces 1 year replacement guarantee offer across its Feature Phone portfolio.

1 YEAR REPLACEMENT OFFER will be applicable on all models launched on or after March 6th, 2019 except for Hero Series. Any device with hardware part failure and ELS Pass within 1 Year from the date of handset activation (Tertiary sale) date will be eligible for the offer.

6 MONTHS REPLACEMENT OFFER is applicable on accessories (charger, battery, cosmetic parts) with any failure and ELS pass within 6 months from the date of handset activation (Tertiary sale) date.

Terms and Conditions

Product Failure which can be resolved without the need of any hardware/part replacement like Software updates , accessory(earphone, charger, data cable, battery, cosmetic parts) replacement, re-soldering, re-assembly, cleaning, customer education, battery boost is not covered under 1 Year replacement offer.

1 Year replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card.

  1. ELS failed handset is not cover under 1 year replacement offer.
  2. The replacement model shall be of same model or similar specification model basis availability and as decided by Lava.
  3. If customer handset suffice DOA criteria, then call shall be closed as DOA call.
  4. Customer can avail repair of handset instead of replacement handset as per his/her own discretion.
  5. In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.
  6. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card .
  7. Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  8. The repair warranty period for the mobile device is one(1) year; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 1 year warranty policy.
  9. 1 year warranty shall be applicable only on devices sold within the territory on India.
  10. Warranty of the handset /Accessory is subject to technical and physical verification at service centre as per the parameter prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same , if the handset/Accessory is not found to be covered under warranty.
  11. No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
    • The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files.
    • Customer has not notified Lava through any of its authorize service channels for the defect in the product during the applicable warranty period.
    • The product serial no. code or the accessories that code has been removed defaced or altered.
    • The product has been used with or connected to an incompatible/ duplicate accessory(i) Not supplied by LAVA or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    • The seal of the product's battery enclosure has been broken or shown evidence of tempering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
    • Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  12. Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for replacement.
  13. Warranty of the handset is not assignable or transferable to any other consumer.
  14. To avail warranty coverage under offer, customer must visit Lava authorized service centre only.
  15. The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service centre. Any loss (es) of data during service shall not be responsibility of company.
  16. LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turn around time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.
  17. In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  18. Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  19. Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  20. For any query , please contact Lava Helpline number 1860-500-5001. Visit www.lavamobiles.com for more details.
  21. All disputes are subject to the jurisdiction of the court of New Delhi only.

Free Screen Replacement Offer

Terms and Conditions

  1. Scheme is valid for handset purchase as per Tertiary (Handset activation) captured / Original Proof of Purchase of the device.
  2. Scheme entitles the customer to avail free of cost one time replacement of his touch screen/OGS/LCD as mentioned in point No.3 below in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks.
  3. Spare parts covered : Smart Phone- Touch panel, LCD and OGS (Cosmetic Parts are not covered) Any other type of malfunctioning or damage other than breakage of Touch Panel, LCD, OGS will be covered as per the LAVA warranty policy.
  4. Scheme is valid only for a ONE time FREE replacement of parts as mentioned in point no. 3 above.
  5. To avail this offer customer should visit Lava authorized service centre in person. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before free replacement as applicable in the scheme.
  6. No cash refund will be given to customer. Only broken parts as mentioned in point No. 3 will be covered under this scheme.
  7. Under this scheme, customer needs to pay repair labour charge as applicable
  8. In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, and then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer
  9. All disputes will fall under the jurisdiction of Delhi courts
  10. Free Screen Replacement Offer is entitled to one-time within 100 Days from the date of purchase, unless specifically specified.

Personal Accident Cover Policy

Buy any LAVA Feature phone and get Personal Accident Insurance of Rs. 1 Lakh.

  • Any individual between the age group of 18-65 years.
  • Person who has purchased the phone and has activated the phone using his own phone number [issued under his name or immediate family member (Parents, siblings or children)]
  • All Lava feature phone buyers are covered up to the sum insured of INR 1,00,000 against any personal accidental demise.
  • Policy remains valid for 1 year from the date of activation of the mobile phone.
  • This Insurance is not applicable for the individuals buying Second hand Mobile phone.
  • Maximum liability of insurance company for any one individual will be Rs. 1,00,000 even if the person has higher number of mobile phones issued in his/her name.
  • This policy is applicable in the state of Uttar Pradesh (UP WEST, UP EAST and UP CENTRAL BUs only).

For complete policy details, please download policy document click here



Jio Instant Cash back offer

Get a cashback of Rs 2200 in the form of 44 vouchers of Rs 50 on recharge of Rs 198 or Rs 299 plan through MyJio App. For Detailed T&C on Jio Cash Back offer, please refer to: http://www.jio.com/en-in/jio-football-offer



Airtel Cashback Offer

Buy a Lava 4g phone and get a cashback of upto Rs. 2000 on your airtel connection. For offer details and terms and conditions, please visit airtel.in/4gphone.

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