Terms and Conditions

Warranty on Out Warranty ( 100 Days Warranty Refill Program )

• The warranty on out warranty plan provides 100 days Warranty on spare part that is replaced in out of warranty.
• Applicable Service charge on 100 days warranty calls will be zero.
• Part Warranty is applicable only on battery , PCBA , Display / Folder and Charger only.
• Applicable only from repairs done on or after 12th July 2021.
• Applicable on following models :

Model	Category
H1_HERO600	FEATURE
LAVA_A1200	FEATURE
LF5000_A5	FEATURE
LF5000_A5WAVE	FEATURE
LAVA_34PLUS	FEATURE
LAVAGEM_WAVE	FEATURE
LFP1_PULSE1	FEATURE
LAVA_A1LITE	FEATURE
LAVA_A1Colors	FEATURE
LAVA_A7_2020	FEATURE
LAVA PULSE	FEATURE
H2_HERO600+	FEATURE
H3_HERO600S	FEATURE
LFF00_FLIP	FEATURE
A1_2020	FEATURE
LF3400_34ULTRA	FEATURE
LF1000_A1_2021	FEATURE
LAVA_A3	FEATURE
LAVA_A7	FEATURE
LAVA_A7WAVE	FEATURE
A1SUPER	FEATURE
LAVA_A1_GOLD	FEATURE
34SUPER	FEATURE
LAVA_A9	FEATURE
LAVA_A9WAVE	FEATURE
LS000Z1	SMART
LE000Z93P_Z2	SMART
LE000Z93P_Z4	SMART
LE000Z93P_Z6	SMART
LE000Z93P	SMART
LS0001_Z2MAX	SMART
LE000Z93P_Z2_3GB	SMART
LF1000_A1_2021	FEATURE

• In case the customer faces issue in some other part which isn't covered in 100 days warranty the part and labour cost will be as per standard OW guidelines.
• Duration for customers who have some left over warranty - In case the handset is in Warranty and ELS fail and the standard warranty is to expire in less than 100 days - after the standard warranty gets expired customer will get part warranty as applicable in Out warranty for the remaining number of days.
• Applicable on Selected Models.
• The warranty on Out of Warranty will be considered lapsed in case the handset is found ELS fail -i.e. if The Product (Handset / Accessory) has been subject to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperatures, unauthorized modifications, unauthorized repair, abuse, accident, Acts of God, spills of food or liquids, improper installation and breakage or damage to antennae, LCD, key panel and housing cracked etc. for such cases customer will have to pay Service charges and cost of spares(those will be required to be replaced for necessary repairs) to get the service of handset / accessory.
• Terms of warranty are subjected to change from time to time as communicated by company.
• Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
• All disputes are subject to the jurisdiction of the Courts of New Delhi only.

Z Series Software Update

1. myZ Software Update - Applicable on variants with 16MP front camera & RAM of 3GB and above. Other variants will also get an update soon.
2. Z6, Z4 software updates are live.
3. Z2 software update will be applicable from 6th Feb.

Lava e-Store Replacement and Cancellation policy

Order Cancellation Policy

You can cancel your order online before the product has been shipped.

If you have paid via a pre-payment mode (credit card, debit card or net banking), then your entire order amount will be refunded. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Refunding Modes for Cancelled order:

Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.

Refund Timelines

When an order is cancelled the refund is initiated and the information is conveyed to our payment partners. The time taken to process a normal refund depends on the payment mode that was used while making the payment. Depending on the bank’s processing time, it can take 7 business days for the refund to reflect in the customer’s bank account or card balance. If the payment is not reflected within the estimated time, please reach out to us with your order numbers.

Replacement Policy

Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person.

You will be eligible to get a replacement if

• A replacement request is made within 7 (seven) days of receipt of the delivery of the order.
• Our examination of the device shows a defect that qualifies the device for replacement.
• The device has been received in its original condition, means no physical change or damage to the device.
• The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags, labels, and accessories obtained along with the original product.
• The original HS seal shouldn’t be tampered and there should not any physical damage.
• Replacement is subject to availability of a suitable replacement.
• No refund in cash would be provided even if the device purchased as “Cash on Delivery”, in this scenario as well the customer is required to fill in the bank details.

Raising the replacement request

• You can visit the Lava ASP with receipt or proof of purchase, price tags, labels, and accessories obtained along with the original product.
• You can get the service center details from the Lava Website and can locate the nearest Authorized Service Center by searching the Pin Code / City / District.
• You can contact at the customer care number 1860 500 5001.

The device will be inspected at the service center and if found to be defective, the device to be deposited and a new replacement device will be shipped to the shipping address.

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an SMS/ E-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.

Standard Warranty (1 Year)

LAVA international Ltd. (LAVA) provides Warranty for its products like devices and original accessories delivered with the devices/or sold by LAVA through authorized dealers (hereinafter referred to as "product").

For all handsets, the warranty period for the mobile device is one (1) year; for battery, charger and headset, earphones and cosmetic parts is six (6) months from the date of purchase (including but not limited to Front cover, back cover, battery cover, volume key and power key), unless specifically specified..

Terms and Conditions

1. The product shall be counted as Out of Warranty if The Product (Handset / Accessory) has been subject to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperatures, unauthorized modifications, unauthorized repair, abuse, accident, Acts of God, spills of food or liquids, improper installation and breakage or damage to antennae, LCD, key panel and housing cracked etc. for such cases customer will have to pay Service charges and cost of spares(those will be required to be replaced for necessary repairs) to get the service of handset / accessory.
2. The charges of labor as well as spares used for non-warranty repair shall be as per the applicable Price lists approved and recommended by LAVA. Please visit LAVA website: "http://www.lavamobiles.com/support" to know more about spare / accessory part cost.
3. Lava shall have the right to validate date of purchase on basis of Handset activation (Tertiary Sales) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
4. For any handset which does not fulfill the above mentioned conditions, the warranty period for the mobile device is one (1) year; for battery, charger and headset, earphones and cosmetic parts is six (6) months from the date of purchase.
5. Warranty of the Handset / Accessory is subject to technical & physical verification at Service Center as per the parameters prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the Handset /Accessory is not found to be covered under warranty.
6. Warranty of the handset is not assignable or transferable to any other consumer.
7. To avail warranty coverage under offer, customer must visit Lava authorized service center only.
8. The responsibility for the personal data loaded onto the device is of the Customer alone. Customer shall be liable to take the backup of stored data on-his-own, before device submission at the Service Centre. Any loss of data during service shall not be responsibility of company.
9. LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however, due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.
10. In Case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
11. Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
12. Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
13. All disputes are subject to the jurisdiction of the Courts of New Delhi only.
14. In the event the delivery is not taken by customer from LAVA within 60 days from the date of written intimation by LAVA, LAVA reserves the right to auction the product to recover the repair and auction charges from the customer.
15. Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.

LAVA Feature Phone Free Recharge Offer

Here is a special offer for selected lucky LAVA Feature Phone customers. The offer includes a distinct code that will be sent to select few customer, which they can redeem by sending SMS LAVARO<SPACE>UNIQUE CODE<SPACE>New Feature Phone's IMEI number<<SPACE>Own mobile number to 9311819494. This will ensure that they get a free `100 recharge on their Mobile number.

1. This "LAVA Feature Phone Recharge Offer" is only valid at the time of purchase of a new LAVA Feature Phone. It will be invalid for LAVA Smartphones.
2. This offer will be applicable only if the consumer buys a Lava feature phone within 1 month of receiving the distinct code.
3. One distinct code will be valid only for a single one-time redemption.
4. Customer availing the offer will get Rs. 100 recharge only after completion of the redemption process and on the mobile number that he will send in the SMS (one that he will send along with the unique code and IMEI number).
5. For any queries, customer can reach out to the Toll free number - 1860 500 5001.
6. Please note that the distinct code will be shared with only selected LAVA Feature Phone users.

Lava Extended Warranty Program

The Extended warranty plan:

LAVA extended Warranty Program is exclusively launch by LAVA & it extends warranty of phone for a year, commencing with expiry of the Standard Warranty Period*. It can be activated only when the LAVA phone is within Standard warranty.

The plan safeguards your handset from technical and mechanical problems. During this period, Authorize Service Partner will replace or repair any device defects without additional charges. Unless specified Otherwise repair or replace will follow the terms and conditions of the Standard Warranty.

Purchase of Extended warranty comprises acceptance of these terms and condition by the customer.

*Standard warranty Period means 1 year warranty on LAVA Phones while 6 months warranty on Accessories and cosmetics.

The Extended warranty period:

LAVA extended Warranty Program is exclusively launched by LAVA & it extends warranty of phone for a year, commencing with expiry of the Standard Warranty Period*. It can be activated only when the LAVA phone is within Standard warranty. Smart phone extended warranty can be activated with Rupees 349/- and Feature phone at Rupees 99/-

The Extended warranty period would start the day after the Standard warranty of the handset ends. It will active for a year including registration date.

Conditions for availing Extended warranty plan:

• It is applicable only on LAVA Mobiles phone before expiry of Standard warranty period.
• Extended warranty must be successfully registered by SMS activation process before expiry of the Standard warranty period.
• Extended warranty will not applicable for Refurbished Phones (LAVA Gold Seal), Hero Series & 2 Year warranty Phones.
• Extended warranty will not applicable in case of the physical damage/defective handset caused by accident, liquid log etc.
• Extended warranty plan does not cover accessories like Battery, Earphone, Charger, Data Cable & Plastic cosmetic part provided with the handsets & box.
• Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for Extended Warranty.
• Extended warranty will not applicable if handsets purchase for commercial purpose.
• Extended warranty program shall be applicable only on devices sold within the territory on India.
• To avail extended warranty of the handset is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the handset is not found to be covered under warranty.
• Only one Extended Warranty Card can be activated for Single mobile Handset within its Standard Warranty Period.

No coverage or benefits are applicable under extended warranty in the event that any of the following conditions are applicable.

• The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files.
• The product serial number & IMEI number properties has been removed defaced or altered.
• The product has been used with or connected to an incompatible/ duplicate accessory:-
• Not supplied by LAVA or its affiliates,
• Not fit for use with the product or
• Used otherwise than in manner intended.
• The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language’s version.
• By virtue of an entry to the Plan, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.
• LAVA International Limited reserves the right to cancel, terminate or suspend this Plan without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Plan shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
• All information entered by the customer for plan activation shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.
• For any query, please contact Lava Helpline number 1860-500-5001. Visit www.lavamobiles.com for more details.
• All disputes are subject to the jurisdiction of the court of New Delhi only.

How to get Extended warranty Service:

• To avail extend warranty Service please contact nearest LAVA Authorized Service Center. https://www.lavamobiles.com/support
• Customer must carry proof of purchase (Extended warranty coupon duly signed and stamped by the seller), when he walks in to the Service center.
• To avail Extended Warranty, Please give a miss call on 0120-4761402 or contact to Customer Care on <1860-500-5001> or visit nearest LAVA retailer or Authorized Service Centre. https://www.lavamobiles.com/support
• For any query, Please contact Customer care help line <1860-500-5001>.

Military Grade Certification

1. Military Grade Drop Test Standard is a series of tests originally designed by the Department of Defense to determine the durability & strength of a product. Thus if a phone is military grade drop test certified, it means that a third-party tester has tested the phone’s reliability and strength under extreme conditions and the phone has passed it.
2. All LAVA feature phones, except Hero 600, are Military Grade Certified.
3. All the tests were done in standard specified conditions under Mil-STD-810H-516.6 by a well-known Product Testing Firm.
4. Under these specified conditions, all LAVA feature phones passed the test successfully.

Elements warranty policy

Limited Warranty

• LAVA international Ltd. (LAVA) provides limited warranty for its Lava Elements are original accessories sold by LAVA through authorized dealers(hereinafter referred to as “product”) (Chargers, Earphones, Data Cables, Power Bank)
• These products are serialized, each product has a unique serial number, and this number is maintained both on the product and in the Lava CRM; available at the Authorized Service Partner.

6 months' warranty

All Lava Elements defined above are entitled for one time (6) months’ replacement warranty from the date of purchase, unless specifically specified.

Process to avail warranty by Consumer

1. Warranty can be served at Lava Authorized Service Partner (ASP) only.
2. The warranty is subject to physical condition of the Lava Element produced at the time of visit to ASP; the decision of warranty on Lava Elements is at the discretion of the Lava Service Team only.
3. The warranty is only applicable for the Lava Elements’ with Serial Number available in the Lava Database only; any exception to this process is only at the discretion of the Lava Service Team only.
4. If the Serial Number is not available on the product or the same has been damaged, the consumer must carry the proof of purchase (Invoice / Cash Memo) to avail the warranty on the Lava Elements.
5. The SLA of the warranty is dependent on the availability of replacement stock at the Warehouse or ASP.

Lava Feature Phones: 1 Year Replacement Offer

Lava announces 1 year replacement guarantee offer across it Feature Phone portfolio. Applicable Models: Lava A1, Captain K2, A7, 34 Super, Lava One, Gem and Spark i8

1 YEAR REPLACEMENT OFFER will be applicable on all above mentioned models purchased on or after March 6th, 2019. Any device with hardware part failure and ELS Pass within 1 Year from the date of handset activation (Tertiary sale) date will be eligible for the offer.

6 MONTHS REPLACEMENT OFFER is applicable on accessories (charger, battery, cosmetic parts) with any failure and ELS pass within 6 months from the date of handset activation (Tertiary sale) date.

Prime Z Money Back Challenge

1. Lava international Limited (“LAVA”) offers a Unique Money Back offer to its Customers. This Offer shall be valid from 1st November 2018 to 15th February 2019 (both days inclusive). Under this offer a Customer who purchases Lava Prime Z model can return the handsets within 30 days of its Purchase and take refund against the same. The refund amount for this model will be Rs. 1100/-
2. In case the Customer wants to return the handset under this offer, he/ she shall contact the nearest Authorised Service Centre of LAVA and get the refund on the spot through cheque given by the ASP. Any expenses that may be incurred upon by Customer for submitting the handset to the Authorized Service Centre shall be borne solely by the Customer. For availing refund under this offer, the Customer shall be liable to submit the below documents:-
a)    Valid Government ID Proof (Aadhar/Diving license, Election card, PAN Card).
b)    Cancelled Cheque or /Pass book of the bank account where in the amount needs to be remitted.
c)    Original Handsets along with all accessories and package boxes.
d)    Scanned copy of the job sheet
3. Refund amount is calculated on fair market value including amount adjusted towards a nominal processing fee
4. On successful refund of the amount under this Offer, the handsets, accessories, board, equipment, submitted by Customer at the service Centre of Lava shall become property of Lava and Customer shall not be entitled to claim any rights upon the same.
5. The Customer shall not be entitled to avail this offer in any of the following conditions:
a)    The product’s IMEI / serial number have been removed, defaced/ or altered
b)    All Lava original accessories along with the original gift box are not available.
c)    The product has been subject to use in a manner not according to instructions given in the User / Instruction Manual, mishandled, misused, improper storage, exposure to moisture / dampness, temperature or other such environmental conditions, unauthorized modifications, unauthorized repair including but not limited to the use of unauthorized spare parts in repairs, Acts of God, spill of foods or liquids, maladjustments to Consumer controls or other acts which are beyond the resource / controls of the Company, and defects that arise not due to normal wear and tear of the product.
d)    The product has been updated with software which was not supplied or authorized by Company.
e)    The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
f)    Performance variations arising due to passage of time, sustained usage and climatic conditions. Any extraneous particle entering the product or damaging its physical property like water, dust, soil, burn or extreme temperature.

6. The Customer on his / her own has to ensure the back-up of the user configuration, user data, settings, 3rd party software / add-ins etc. installed by the Customer. Lava or its Service Centre shall not be liable for providing/ recovering any lost data of the customer.
7. The Offer is open and valid for all the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer.
8. The terms and conditions of this Offer are subject to change, at the absolute discretion of Lava.
9. Customers are advised to check the details of nearest service centre on http://www.lavamobiles.com/support.
10. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card of respective products.
11. This Offer cannot be combined with any other offer (apart from applicable warranty policy) that may be available or introduced by Lava.
12. By participating in this Offer, all eligible customers agree to be bound by these Terms and Conditions including any modifications, alterations or updates that may be made by Lava. Lava shall not be liable or responsible to the customer in for any indirect or consequential loss or damage.
13. Lava reserves the right to amend, modify, cancel, update or withdraw this Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer, no person shall be entitled to claim loss of any kind whatsoever.
14. Lava reserves the right, in its sole discretion, to disqualify any customer that tampers or attempts to tamper with the deals/ offers or violates these Terms and Conditions or acts in a disruptive manner.
15. If Lava has suspicion or knowledge, that any customer has been involved in any fraudulent or illegal activity directly or indirectly and/or is using the product for illegal purposes, then Lava reserves the right to disqualify that customer.
16. Lava shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
17. Customer hereby agree to indemnify and keep Lava harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Lava as a consequence of (i) violation of terms of this Policy ; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the part of Customer.
18. Lava does not hereby warrant that the Lava’s call center will run concurrently and error free during and/or after the Offer and Lava shall not be directly liable for issues related to technical and/or human error whatsoever. However, Lava shall work towards the best interest of the customer.
19. This Offer is subject to the laws of India and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Delhi only.
20. For any queries and details kindly call our consumer care at toll free number 18605005001

LAVA 2 Year Warranty Policy

• 2 Years warranty offer is applicable on selected models:
a)   Smart Phones: A44, A52, A77, A97 IPS, A97_2GBPlus, Z50, Z60, Z70, Z80, Z90, A97, A97 IPS Signature, A 97 2GB, Z10, Z10_3GB and Z25. (Valid on purchases between 26th August 2017 and 31st July 2018.)
b)   Feature Phones: Captain N1, ARC 105, Captain K1 plus, KKT 9s, ARC 101, ARC One+, KKT Pearl, KKT 34 Power, KKT 40Power+, Spark i7, Spark Curvy+, Captain N1 Lite, Captain 4i, Captain 9s, KKT 28i, Prime, Prime X, KKT Pearl FM. (Valid on purchases made on or after 26th August 2017)
c)   Feature Phones: Captain K2, Lava One, Gem, Spark i8 (Valid on purchases between 26th August 2017 and 5th March 2019)
• Lava shall have the right to validate date of purchase on basis of Handset activation (Tertiary Sales) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
• The warranty period for the mobile device is two (2) years; for display unit (Touch panel, LCD, OGS(One Glass Solution)/OCA(Optically clear adhesive) assembly of touch panel and LCD), the warranty shall be twelve (12) months; for battery, charger and headset, earphones and cosmetic(including but not limited to Front cover, back cover, battery cover, volume key and power key) parts is six (6) months from the date of purchase.
• Two years warranty shall be applicable only on devices sold within the territory of India only.
• Warranty of the Handset / Accessory is subject to technical & physical verification at Service center as per the parameters prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the Handset /Accessory is not found to be covered under warranty.
• No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable:
a) The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs),abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files
b) Customer has not notified Lava through any of its authorized service channels for the defect in the product during the applicable warranty period.
c) The product serial no. code or the accessories date code has been removed, defaced or altered.
d) The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
e) The seals of the product’s battery enclosure have been broken or shown evidence of tempering or the product’s battery has been used in equipment other than that for which it has been specified usable by LAVA.
f) All plastic surfaces and all other externally exposed part that is scratched or damaged due to normal use.
g) Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
• Warranty of the handset is not assignable or transferable to any other consumer.
• To avail warranty coverage under offer, customer must visit Lava authorized service centre only.
• The responsibility for the personal data loaded onto the device is of the Customer alone. Customer shall be liable to take the backup of stored data on-his-own, before device submission at the Service Centre. Any loss of data during service shall not be responsibility of company.
• LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however, due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.
• In Case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
• Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
• Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
• All disputes are subject to the jurisdiction of the Courts of New Delhi only.

365 Days Screen Replacement Offer

The offer is valid for all purchases of smartphones (Z50/Z60s/Z61 1GB/Z61 2GB/Z81 2GB/Z81 3GB/Z91 3GB). Validity of all the above models is till 31^st December.

SCREEN REPLACEMENT OFFER DETAILS

If customer purchases a new handset (as mentioned above) outside the offer period, any breakage/Physical damage of LCD or TP is not eligible for one time free replacement as part of the offer. (Below mentioned terms & conditions will apply)

Personal Accident Cover Policy

Buy any LAVA Feature phone and get Personal Accident Insurance of Rs. 1 Lakh.

• Any individual between the age group of 18-65 years.
• Person who has purchased the phone and has activated the phone using his own phone number [issued under his name or immediate family member (Parents, siblings or children)]
• All Lava feature phone buyers are covered up to the sum insured of INR 1,00,000 against any personal accidental demise.
• Policy remains valid for 1 year from the date of activation of the mobile phone.
• This Insurance is not applicable for the individuals buying Second hand Mobile phone.
• Maximum liability of insurance company for any one individual will be Rs. 1,00,000 even if the person has higher number of mobile phones issued in his/her name.
• This policy is applicable in the state of Uttar Pradesh (UP WEST, UP EAST and UP CENTRAL BUs only).

For complete policy details, please download policy document click here

Jio Instant Cash back offer

Get a cashback of Rs 2200 in the form of 44 vouchers of Rs 50 on recharge of Rs 198 or Rs 299 plan through MyJio App. For Detailed T&C on Jio Cash Back offer, please refer to: http://www.jio.com/en-in/jio-football-offer

Airtel Cashback Offer

Buy a Lava 4g phone and get a cashback of upto Rs. 2000 on your airtel connection. For offer details and terms and conditions, please visit airtel.in/4gphone.

Lava Prime/Prime X/Prime Z 2 Years Replacement Offer

• Product with hardware failure and ELS Pass within 2 Years from the date of handset activation (Tertiary sale) date is covered under 2 Years replacement offer.
• Product Failure which can be resolved with Software updates or accessory replacement is not covered under 2 Years replacement offer.
• 2 Years replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card
• ELS failed handset is not cover under 2 years replacement offer.
• The replacement model shall be of same model or similar specification model as decided by Lava.
• If customer handset fulfills DOA criteria, then call shall be closed as DOA call.
• Customer can avail repair of handset instead of replacement handset as per his/her own discretion.
• In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.
• Product warranty shall be regulated by the terms and conditions mentioned on the warranty card.
• Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
• The repair warranty period for the mobile device is two(2) years; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 2 years warranty policy.
• Two years warranty shall be applicable only on devices sold within the territory on India.
• Warranty of the handset /Accessory is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. LAVA shall have the sole discretion in rejecting the same, if the handset/Accessory is not found to be covered under warranty.
• No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
• The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, acts of God, spills of food or liquids, improper installation of ROM files.
• Customer has not notified Lava through any of the authorized service channels for the defect in the product during the applicable warranty period.
• The product serial no. code or the accessories code has been removed, defaced or altered.
• The product has been used with or connected to an incompatible/ duplicate accessory
(i) Not supplied by LAVA or its affiliates
(ii) Not fit for use with the product or
(iii) Used otherwise than in manner intended.

• The seal of the product's battery enclosure have been broken or shown evidence of tampering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
• Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for replacement.
• Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
• Warranty of the handset is not assignable or transferable to any other consumer.
• To avail warranty coverage under offer, customer must visit Lava authorized service center only.
• The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service center. Any loss of data during service shall not be responsibility of company.
• LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet . LAVA shall not be responsible for any loss whatsoever in the event of delay in repair for such aforementioned reasons.
• In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
• Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
• Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
• For any query, please contact Lava Helpline number 1860-500-5001.
• All disputes are subject to the jurisdiction of the court of New Delhi only.

Disclaimer: Product Images, Features, colors and specifications shown here are for representational purpose only and the actual may vary.