Terms and Conditions

LAVA Feature Phone Free Recharge Offer



Here is a special offer for selected lucky LAVA Feature Phone customers. The offer includes a distinct code that will be sent to select few customer, which they can redeem by sending SMS LAVARO<SPACE>UNIQUE CODE<SPACE>New Feature Phone's IMEI number<<SPACE>Own mobile number to 9311819494. This will ensure that they get a free `100 recharge on their Mobile number.

  1. This "LAVA Feature Phone Recharge Offer" is only valid at the time of purchase of a new LAVA Feature Phone. It will be invalid for LAVA Smartphones.
  2. This offer will be applicable only if the consumer buys a Lava feature phone within 1 month of receiving the distinct code.
  3. One distinct code will be valid only for a single one-time redemption.
  4. Customer availing the offer will get Rs. 100 recharge only after completion of the redemption process and on the mobile number that he will send in the SMS (one that he will send along with the unique code and IMEI number).
  5. For any queries, customer can reach out to the Toll free number - 1860 500 5001.
  6. Please note that the distinct code will be shared with only selected LAVA Feature Phone users.

Lava Extended Warranty Program



The Extended warranty plan:

LAVA extended Warranty Program is exclusively launch by LAVA & it extends warranty of phone for a year, commencing with expiry of the Standard Warranty Period*. It can be activated only when the LAVA phone is within Standard warranty.

The plan safeguards your handset from technical and mechanical problems. During this period, Authorize Service Partner will replace or repair any device defects without additional charges. Unless specified Otherwise repair or replace will follow the terms and conditions of the Standard Warranty.

Purchase of Extended warranty comprises acceptance of these terms and condition by the customer.

*Standard warranty Period means 1 year warranty on LAVA Phones while 6 months warranty on Accessories and cosmetics.

The Extended warranty period:

The Extended warranty period would start the day after the Standard warranty of the handset ends. It will active for a year including registration date.

Conditions for availing Extended warranty plan:

  • It is applicable only on LAVA Mobiles phone before expiry of Standard warranty period.
  • Extended warranty must be successfully registered by SMS activation process before expiry of the Standard warranty period.
  • Extended warranty will not applicable for Refurbished Phones (LAVA Gold Seal), Hero Series & 2 Year warranty Phones.
  • Extended warranty will not applicable in case of the physical damage/defective handset caused by accident, liquid log etc.
  • Extended warranty plan does not cover accessories like Battery, Earphone, Charger, Data Cable & Plastic cosmetic part provided with the handsets & box.
  • Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for Extended Warranty.
  • Extended warranty will not applicable if handsets purchase for commercial purpose.
  • Extended warranty program shall be applicable only on devices sold within the territory on India.
  • To avail extended warranty of the handset is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the handset is not found to be covered under warranty.
  • No coverage or benefits are applicable under extended warranty in the event that any of the following conditions are applicable.

    • The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files.
    • The product serial number & IMEI number properties has been removed defaced or altered.
    • The product has been used with or connected to an incompatible/ duplicate accessory:-
      • Not supplied by LAVA or its affiliates,
      • Not fit for use with the product or
      • Used otherwise than in manner intended.
  • The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language’s version.
  • By virtue of an entry to the Plan, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.
  • LAVA International Limited reserves the right to cancel, terminate or suspend this Plan without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Plan shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
  • All information entered by the customer for plan activation shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.
  • For any query, please contact Lava Helpline number 1860-500-5001. Visit www.lavamobiles.com for more details.
  • All disputes are subject to the jurisdiction of the court of New Delhi only.
  • How to get Extended warranty Service:

  • To avail extend warranty Service please contact nearest LAVA Authorized Service Center. https://www.lavamobiles.com/support
  • Customer must carry proof of purchase (Extended warranty coupon duly signed and stamped by the seller), when he walks in to the Service center.
  • For any query, Please contact Customer care help line <1860-500-5001>.

Design In India Challenge



Description
Design a Smartphone prototype for Rural India.

Rules and Regulations:

  1. The competition is open to all students & working professionals who are either currently pursuing or have graduated in B.Tech/B.E., Bachelors in Design Program or Masters in Design Program from any institute across India in select specializations.
  2. The participating students must be from the following branches.
  3. Industrial Design (B.Des/M.Des)

    • Fashion and Lifestyle Accessories
    • Industrial Design
    • Product Design
    • Transportation Design

    Industrial Design (B.Des/M.Des)

    • Fashion and Lifestyle Accessories
    • Industrial Design
    • Product Design
    • Transportation Design

    Mechanical and Allied Branches

    • Mechanical Engineering, Mechatronics, Automotive
    • Manufacturing process and Automation Engg

    Electronics and Allied

    • Electronics and Communication
    • Electrical Engg,

    Computer Science and Allied

    • Computer Science
    • Information Technology
  4. Student can to participate in a team of minimum of 1 and maximum of 3 members
  5. Any cases of plagiarism will result in immediate disqualification of the concerned team

Rounds

The competition will be conducted in 3 stages post registration -

Round 1: Ideation

Eligible students, after registering for the competition will get access to a problem statement for which the teams have to submit their solution. All submissions would be evaluated by a panel consisting of senior leaders of Lava International. The top 5 teams would be shortlisted for the Idea & Prototype development round.

Round 2: Prototyping

The top 5 teams will be required to submit functional Smartphone prototypes/plan and associated sub-assemblies. During this time, the teams will build on their ideas, can seek guidance from Technical Panel of Lava International and refine their prototypes/applications.

Round 3: The Finale

The Finalist teams would present their idea and to a jury panel comprising of Lava Senior Leadership.

Prize and Incentive:

  • Winner team will receive a cash prize of INR 50,000, a Lava goody bag and a Pre Placement Interview for Design Engineer profile at Lava.
  • 1st Runner Up team will receive a cash prize of INR 25,000, a Lava goody bag and a Pre Placement Interview for Design Engineer profile at Lava.
  • 2nd Runner Up team will receive a cash prize of INR 15,000, a Lava goody bag and a Pre Placement Interview for Design Engineer profile at Lava.
  • All finalist teams would receive an appreciation certificate from Lava International Limited.
  • All participants would receive a participation certificate from Lava International Limited.

Timelines for Contest:

  • Launch Date: July 2, 2020
  • Last Date for Registration: Extended till July 18, 2020
  • Commencement of Round 1: July 22, 2020
  • Last Date for Round 1 submission: Aug 5, 2020
  • Results of Round 1: Aug 12, 2020
  • Round 2: Aug 13, 2020 – Aug 25, 2020
  • Final Presentation: Aug 28, 2020
  • Announcement of Winners: Aug 31 2020

Design In India Challenge Round 1 Result : https://www.lavamobiles.com/design-in-india-challenge/results.php

Note:-

It is understood and agreed by the Applicant that all ideas, drawings, design, pictures, prototypes and any other material created, submitted or designed by the Applicant shall be the sole property of the Company/Lava (collectively called “Designing Material”), including all intellectual property rights related thereto (“Intellectual Property and Ownership Rights”). The Company/Lava shall have the sole and absolute right to enjoy, exploit or otherwise use the Designing Material and the related Intellectual Property And Ownership Rights to the exclusion of all others, including the Applicant.

Military Grade Certification



  1. Military Grade Drop Test Standard is a series of tests originally designed by the Department of Defense to determine the durability & strength of a product. Thus if a phone is military grade drop test certified, it means that a third-party tester has tested the phone’s reliability and strength under extreme conditions and the phone has passed it.
  2. All LAVA feature phones, except Hero 600, are Military Grade Certified.
  3. All the tests were done in standard specified conditions under Mil-STD-810H-516.6 by a well-known Product Testing Firm.
  4. Under these specified conditions, all LAVA feature phones passed the test successfully.

Elements warranty policy



Limited Warranty

  • LAVA international Ltd. (LAVA) provides limited warranty for its Lava Elements are original accessories sold by LAVA through authorized dealers(hereinafter referred to as “product”) (Chargers, Earphones, Data Cables, Power Bank)
  • These products are serialized, each product has a unique serial number, and this number is maintained both on the product and in the Lava CRM; available at the Authorized Service Partner.

6 months' warranty

All Lava Elements defined above are entitled for one time (6) months’ replacement warranty from the date of purchase, unless specifically specified.

Process to avail warranty by Consumer

  1. Warranty can be served at Lava Authorized Service Partner (ASP) only.
  2. The warranty is subject to physical condition of the Lava Element produced at the time of visit to ASP; the decision of warranty on Lava Elements is at the discretion of the Lava Service Team only.
  3. The warranty is only applicable for the Lava Elements’ with Serial Number available in the Lava Database only; any exception to this process is only at the discretion of the Lava Service Team only.
  4. If the Serial Number is not available on the product or the same has been damaged, the consumer must carry the proof of purchase (Invoice / Cash Memo) to avail the warranty on the Lava Elements.
  5. The SLA of the warranty is dependent on the availability of replacement stock at the Warehouse or ASP.

A1200 | Exchange Offer

  1. Lava International Limited (“LAVA”) announces a Unique Exchange offer to its Customers which shall be valid from 1 September 2019 to 31 October 2019 (both days inclusive). Under this offer, a Customer who purchases Lava A1200 model can avail discount up to Rs. 400/- on the prescribed MRP upon returning handsets of select few brands
  2. The returned handset should not have any physical damage while normal signs of wear and tear are permissible. The right to judge the same reserves with LAVA
  3. On successful exchange, the handsets, accessories, board, equipment, submitted by Customer at the retail location shall become property of Lava and Customer shall not be entitled to claim any rights upon the same
  4. The Customer shall not be entitled to avail this offer in any of the following conditions:-
  5. a)The brand of the returned handset is other than the select few brands specified by LAVA on which this offer is applicable

    b)The retuned handset does not have battery

    c) The phone does not switch on

    d) The screen brightens up but does not show contents of the menu (crack/defective screen)

    e) Visible physical damage seen on the phone

  6. The Customer on his / her own has to ensure the back-up of the user configuration, user data, settings, 3rd party software / add-ins etc. installed by the Customer on the exchanged device. Lava shall not be liable for providing/ recovering any lost data of the Customer
  7. The Offer is open and valid for all the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer
  8. The terms and conditions of this Offer are subject to change, at the absolute discretion of Lava
  9. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card of respective products
  10. This Offer cannot be combined with any other offer (apart from applicable warranty policy) that may be available or introduced by Lava
  11. By participating in this Offer, all eligible Customers agree to be bound by these Terms and Conditions including any modifications, alterations or updates that may be made by Lava. Lava shall not be liable or responsible to the Customer in for any indirect or consequential loss or damage
  12. Lava reserves the right to amend, modify, cancel, update or withdraw this Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer, no person shall be entitled to claim loss of any kind whatsoever
  13. Lava reserves the right, in its sole discretion, to disqualify any Customer that tampers or attempts to tamper with the deals/ offers or violates these Terms and Conditions or acts in a disruptive manner
  14. If Lava has suspicion or knowledge, that any Customer has been involved in any fraudulent or illegal activity directly or indirectly and/or is using the product for illegal purposes, then Lava reserves the right to disqualify that Customer
  15. Lava shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
  16. Customer hereby agree to indemnify and keep Lava harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Lava as a consequence of (i) violation of terms of this Policy; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the part of Customer
  17. Lava does not hereby warrant that the Lava’s call center will run concurrently and error free during and/or after the Offer and Lava shall not be directly liable for issues related to technical and/or human error whatsoever. However, Lava shall work towards the best interest of the Customer
  18. This Offer is subject to the laws of India and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Delhi only
  19. For any queries and details kindly call our consumer care at toll free number 18605005001 from 10.00 AM till 7.00 PM (Monday to Sunday)

Battery back-up specifications

Battery back-up specifications are theoretical values based on full battery capacity. The battery testing was conducted using a real-life usage scenario by LAVA under the condition of 1.5 hours of calling and 22.5 hours of idle state per day. These results may vary depending on network preferences, network conditions, type of SIM cards, connected accessories and individual usage patterns. Battery has limited recharge cycles and battery capacity reduces over time. Eventually the battery may need to be replaced.


    Throw Your TV Away | Terms & Conditions

    Activity Details

    1. Participants can register for “Throw Your TV Away” offer by visiting Lava website. As part of the offer, customers can exchange their TV with a new launched big 6” display Lava mobile Z62 FREE of cost.
      Link to register on contests are as under :
      https://www.lavamobiles.com/tv-lao-phone-le-jao/
    2. No Additional Cost will be incurred by the customer on Exchange.
    3. The Registration for the Exchange Activity will begin on 18th June’2019 from 10:00 AM onwards till stocks last.
    4. The Winners will be selected on first come first serve basis.
    5. Winners will be sent messages on their registered mobile number provided at the time of registration.
    6. Winners need to keep their TV ready for Exchange with the all new Lava Z62. The TV can be of any type and condition.
    7. All the Winners need to visit the nearest service centre with their TV and ID Proof for Exchange.
    8. Details of the nearest Lava service centre from where the handsets would need to be collected will be communicated to all the winners through SMS on their mobile number given at the time of registration.
    9. Link for 1000+ Lava service centres are as under:
      https://www.lavamobiles.com/support

    Product Details

    Lava Z62 is the only phone in the segment with “Dedicated Google Assistant Key” which enables you to do things with just a push of button. It is equipped with Big 6.0”(18:9) Full View Display with 2.5D curved glass which enhances the viewing experience. The device is a trendsetter for budget friendly customers with attractive gradient finish design. The Phone is powered by 3380 mAh AI Battery and 2.0 GHz MediaTek Quad Core Processor. Lava Z62 comes with Face unlock feature that unlocks the device in just 0.3 secs. Its Camera helps capture stunning 6 Level AI Portraits and also supports professional mode. Apart from this, OTG support enables you to transfer data from other devices.


    S. No Other T&C

    1

    To enter the contest, you must be:
    a) A citizen of India and resident of India at the time of entry.
    b) At least 18 years old or over at the time of entry.

    2

    The TV which we will Exchange can be of any type and conditions.

    3

    In case of delivery to Service Centre, the mobile phones will reach our service centre within 5-7 Working Days after the declaration of winners, post which the customer can take it from there within 10-15 Working Days by showing a valid ID Proof.

    4

    LAVA International Limited reserves the right to disqualify any participant and/or revoke or forfeit any prizes at any stage of the contest with or without a prior notice at its sole absolute discretion, for reasons including:

    i. Entry is incomplete and/or fails to fulfil and/or comply with all or any of the Terms and Conditions stipulated herein and any applicable rules and regulations.
    ii. Participant breaches any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations;
    iii. LAVA International Limited has, at its sole discretion, any reason whatsoever to believe that such Eligible Participant has attempted to undermine the operation of the Offer in any way whatsoever, including but not limited to fraud, cheating or deception. Notwithstanding the above, LAVA International Limited shall at its sole and absolute discretion disqualify any participation at any stage of the Contest and forfeit any prizes for any reason as it deems fit and reasonable with or without a prior notice.
    Notwithstanding the above, LAVA International Limited shall at its sole and absolute discretion disqualify any participation at any stage of the Contest and forfeit any prizes for any reason as it deems fit and reasonable with or without a prior notice.
    iv. LAVA International Limited’s decision on matters relating to the Activity (including, but not limited to the selection of the winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Participants in respect of any decision of LAVA International Limited shall be entertained.
    v. Prizes must be collected in accordance with the mode and within a time period which will be specified by LAVA International Limited, at its sole and absolute discretion, upon notification of any winnings. Failure to adhere to the mode of collection and within the stipulated time period will result in automatic forfeiture of the prizes and the winner shall have no claim whatsoever against LAVA International Limited, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of LAVA International Limited.
    vi. The reward cannot be sold, exchanged, converted, transferred, auctioned, assigned in favour of other, or combined with any goods, cash, person or scheme respectively in any circumstances.

    5

    LAVA International Limited shall not be liable for any disruption to the contest, whether due to technical problems or otherwise, which is beyond its reasonable control.

    6

    The Terms and Conditions of the contest shall be construed, governed and interpreted in accordance with the laws of India.

    7

    All rights and privileges herein granted to LAVA International Limited are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the Eligible Participants have the right to injunctive relief or to restrain or otherwise interfere with the organization of the contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.

    8

    All personal data collected may be used in relation to the performance of the Contest. The Participant hereby consents that their personal data may be used by LAVA International Ltd for marketing and promotional purposes.

    9

    LAVA International Limited reserves the right at its absolute discretion to vary, delete or add to these Terms and Conditions with or without any prior notice. It is a candidate’s responsibility to check regularly, in order to ascertain if any changes have been made to these Terms and Conditions.

    10

    These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other communications or promotional materials to the Contest.

    11

    The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language’s version.

    12

    By virtue of an entry to the Contest, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.

    13

    LAVA International Limited reserves the right to cancel, terminate or suspend this Contest without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Contest shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.

    14

    All disputes are subject to the exclusive jurisdiction of New Delhi only.

    15

    All information entered by the customer for registration under this contest shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.

    16

    The participant making entry in this contest gives his/her consent to receive informatory/transactional SMS or phone calls relating to this contest and other promotional/commercial messages, from the company or its authorized person/entity for its brand promotion and further waives all his/her rights to take any action against the company/its officials/authorized person or entity for receiving SMS or phone calls.

    17

    LAVA International Ltd. may, without advance notice, cancel, suspend or postpone the contest at any time at its sole discretion.

    18

    In the instance of a contest winner being unavailable, another winner may or may not be selected.

    19

    Winner shall be announced only after a complete verification of details in the service centre submitted by the participant.

    20

    Dates for submissions, and subsequent announcements are subject to change. Lava International Ltd. does not hold any responsibility for any issue arising thereafter.

    21

    Participation in the contest is voluntary and Participants are advised to read the full ‘Terms and Conditions’. Participation in the contest shall imply that the participant has duly read and agreed to adhere to and is bound by the ‘Terms and Conditions’ herein.

Lava Feature Phones: 1 Year Replacement Offer

Lava announces 1 year replacement guarantee offer across it Feature Phone portfolio. Applicable Models: Lava A1, Captain K2, A7, 34 Super, Lava One, Gem and Spark i8

1 YEAR REPLACEMENT OFFER will be applicable on all above mentioned models purchased on or after March 6th, 2019. Any device with hardware part failure and ELS Pass within 1 Year from the date of handset activation (Tertiary sale) date will be eligible for the offer.

6 MONTHS REPLACEMENT OFFER is applicable on accessories (charger, battery, cosmetic parts) with any failure and ELS pass within 6 months from the date of handset activation (Tertiary sale) date.


S. No Terms And Conditions applicable on the Scheme

1

Product Failure which can be resolved without the need of any hardware/part replacement like Software updates , accessory(earphone, charger, data cable, battery, cosmetic parts) replacement, re-soldering, re-assembly, cleaning, customer education, battery boost is not covered under 1 Year replacement offer.

2

1 Year replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card.

3

ELS failed handset is not cover under 1 year replacement offer.

4

The replacement model shall be of same model or similar specification model basis availability and as decided by Lava.

5

If customer handset fulfills DOA criteria, then call shall be closed as DOA call.

6

Customer can avail repair of handset instead of replacement handset as per his/her own discretion.

7

In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.

8

Product warranty shall be regulated by the terms and conditions mentioned on the warranty card .

9

Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.

10

The repair warranty period for the mobile device is one(1) year; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 1 year warranty policy.

11

1 year warranty shall be applicable only on devices sold within the territory on India.

12

Warranty of the handset /Accessory is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. “LAVA” shall have the sole discretion in rejecting the same , if the handset/Accessory is not found to be covered under warranty.

13

No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
a) The product has been subjected to abnormal use or condition,improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents,Acts of God,spills of food or liquids, improper installation of ROM files.
b) Customer has not notified Lava through any of its authorize service channels for the defect in the product during the applicable warranty period.
c) The product serial no. code or the accessories that code has been removed defaced or altered.
d) The product has been used with or connected to an incompatible/ duplicate accessory(i) Not supplied by LAVA or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
e) The seal of the product's battery enclosure have been broken or shown evidence of tempering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
f) Accessories purchased against a service call when warranty period of accessories for the device has lapsed.

14

Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for replacement.

15

Warranty of the handset is not assignable or transferable to any other consumer.

16

To avail warranty coverage under offer, customer must visit Lava authorized service center only.

17

The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service center. Any loss (es) of data during service shall not be responsibility of company.

18

LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turn around time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.

19

In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.

20

Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.

21

Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.

22

For any query , please contact Lava Helpline number 1860-500-5001. Visit www.lavamobiles.com for more details.

23

All disputes are subject to the jurisdiction of the court of New Delhi only.

Prime Z Money Back Challenge



  1. Lava international Limited (“LAVA”) offers a Unique Money Back offer to its Customers. This Offer shall be valid from 1st November 2018 to 15th February 2019 (both days inclusive). Under this offer a Customer who purchases Lava Prime Z model can return the handsets within 30 days of its Purchase and take refund against the same. The refund amount for this model will be Rs. 1100/-
  2. In case the Customer wants to return the handset under this offer, he/ she shall contact the nearest Authorised Service Centre of LAVA and get the refund on the spot through cheque given by the ASP. Any expenses that may be incurred upon by Customer for submitting the handset to the Authorized Service Centre shall be borne solely by the Customer. For availing refund under this offer, the Customer shall be liable to submit the below documents:-
  3. a)    Valid Government ID Proof (Aadhar/Diving license, Election card, PAN Card).
    b)    Cancelled Cheque or /Pass book of the bank account where in the amount needs to be remitted.
    c)    Original Handsets along with all accessories and package boxes.
    d)    Scanned copy of the job sheet
  4. Refund amount is calculated on fair market value including amount adjusted towards a nominal processing fee
  5. On successful refund of the amount under this Offer, the handsets, accessories, board, equipment, submitted by Customer at the service Centre of Lava shall become property of Lava and Customer shall not be entitled to claim any rights upon the same.
  6. The Customer shall not be entitled to avail this offer in any of the following conditions:
  7. a)    The product’s IMEI / serial number have been removed, defaced/ or altered
    b)    All Lava original accessories along with the original gift box are not available.
    c)    The product has been subject to use in a manner not according to instructions given in the User / Instruction Manual, mishandled, misused, improper storage, exposure to moisture / dampness, temperature or other such environmental conditions, unauthorized modifications, unauthorized repair including but not limited to the use of unauthorized spare parts in repairs, Acts of God, spill of foods or liquids, maladjustments to Consumer controls or other acts which are beyond the resource / controls of the Company, and defects that arise not due to normal wear and tear of the product.
    d)    The product has been updated with software which was not supplied or authorized by Company.
    e)    The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    f)    Performance variations arising due to passage of time, sustained usage and climatic conditions. Any extraneous particle entering the product or damaging its physical property like water, dust, soil, burn or extreme temperature.
  8. The Customer on his / her own has to ensure the back-up of the user configuration, user data, settings, 3rd party software / add-ins etc. installed by the Customer. Lava or its Service Centre shall not be liable for providing/ recovering any lost data of the customer.
  9. The Offer is open and valid for all the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer.
  10. The terms and conditions of this Offer are subject to change, at the absolute discretion of Lava.
  11. Customers are advised to check the details of nearest service centre on http://www.lavamobiles.com/support.
  12. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card of respective products.
  13. This Offer cannot be combined with any other offer (apart from applicable warranty policy) that may be available or introduced by Lava.
  14. By participating in this Offer, all eligible customers agree to be bound by these Terms and Conditions including any modifications, alterations or updates that may be made by Lava. Lava shall not be liable or responsible to the customer in for any indirect or consequential loss or damage.
  15. Lava reserves the right to amend, modify, cancel, update or withdraw this Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer, no person shall be entitled to claim loss of any kind whatsoever.
  16. Lava reserves the right, in its sole discretion, to disqualify any customer that tampers or attempts to tamper with the deals/ offers or violates these Terms and Conditions or acts in a disruptive manner.
  17. If Lava has suspicion or knowledge, that any customer has been involved in any fraudulent or illegal activity directly or indirectly and/or is using the product for illegal purposes, then Lava reserves the right to disqualify that customer.
  18. Lava shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
  19. Customer hereby agree to indemnify and keep Lava harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Lava as a consequence of (i) violation of terms of this Policy ; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the part of Customer.
  20. Lava does not hereby warrant that the Lava’s call center will run concurrently and error free during and/or after the Offer and Lava shall not be directly liable for issues related to technical and/or human error whatsoever. However, Lava shall work towards the best interest of the customer.
  21. This Offer is subject to the laws of India and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Delhi only.
  22. For any queries and details kindly call our consumer care at toll free number 18605005001

LAVA 2 Year Warranty Policy



  • 2 Years warranty offer is applicable on selected models:
  • a)   Smart Phones: A44, A52, A77, A97 IPS, A97_2GBPlus, Z50, Z60, Z70, Z80, Z90, A97, A97 IPS Signature, A 97 2GB, Z10, Z10_3GB and Z25. (Valid on purchases between 26th August 2017 and 31st July 2018.)
    b)   Feature Phones: Captain N1, ARC 105, Captain K1 plus, KKT 9s, ARC 101, ARC One+, KKT Pearl, KKT 34 Power, KKT 40Power+, Spark i7, Spark Curvy+, Captain N1 Lite, Captain 4i, Captain 9s, KKT 28i, Prime, Prime X, KKT Pearl FM. (Valid on purchases made on or after 26th August 2017)
    c)   Feature Phones: Captain K2, Lava One, Gem, Spark i8 (Valid on purchases between 26th August 2017 and 5th March 2019)
  • Lava shall have the right to validate date of purchase on basis of Handset activation (Tertiary Sales) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  • The warranty period for the mobile device is two (2) years; for display unit (Touch panel, LCD, OGS(One Glass Solution)/OCA(Optically clear adhesive) assembly of touch panel and LCD), the warranty shall be twelve (12) months; for battery, charger and headset, earphones and cosmetic(including but not limited to Front cover, back cover, battery cover, volume key and power key) parts is six (6) months from the date of purchase.
  • Two years warranty shall be applicable only on devices sold within the territory of India only.
  • Warranty of the Handset / Accessory is subject to technical & physical verification at Service center as per the parameters prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the Handset /Accessory is not found to be covered under warranty.
  • No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable:
  • a) The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs),abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files
    b) Customer has not notified Lava through any of its authorized service channels for the defect in the product during the applicable warranty period.
    c) The product serial no. code or the accessories date code has been removed, defaced or altered.
    d) The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    e) The seals of the product’s battery enclosure have been broken or shown evidence of tempering or the product’s battery has been used in equipment other than that for which it has been specified usable by LAVA.
    f) All plastic surfaces and all other externally exposed part that is scratched or damaged due to normal use.
    g) Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  • Warranty of the handset is not assignable or transferable to any other consumer.
  • To avail warranty coverage under offer, customer must visit Lava authorized service centre only.
  • The responsibility for the personal data loaded onto the device is of the Customer alone. Customer shall be liable to take the backup of stored data on-his-own, before device submission at the Service Centre. Any loss of data during service shall not be responsibility of company.
  • LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however, due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.
  • In Case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  • Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  • Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  • All disputes are subject to the jurisdiction of the Courts of New Delhi only.

365 Days Screen Replacement Offer

The offer is valid for all purchases of smartphones (Z50/Z60s/Z61 1GB/Z61 2GB/Z81 2GB/Z81 3GB/Z91 3GB). Validity of all the above models is till 31st December.

SCREEN REPLACEMENT OFFER DETAILS

If customer purchases a new handset (as mentioned above) outside the offer period, any breakage/Physical damage of LCD or TP is not eligible for one time free replacement as part of the offer. (Below mentioned terms & conditions will apply)


S. No Terms  and Conditions Applicable on the Scheme

1

Scheme is valid for handset purchase as per Tertiary captured / Original Proof of Purchase of the device

2

Scheme entitles the customer to avail free of cost one time replacement of his touch screen/OGS/LCD as mentioned in point No.3 below in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks

3

Spare parts covered : Smart Phone-  Touch panel, LCD and OGS Feature Phone: LCD only (Cosmetic Parts are not covered) Any other type of malfunctioning or damage other than breakage of Touch Panel, LCD, OGS  will be covered as per the LAVA warranty policy

4

 Scheme is valid only for a ONE time FREE replacement of parts as mentioned in point no. 3 above

5

To avail this offer customer should visit Lava authorized service centre in person. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before free replacement as applicable in the scheme

6

Scheme is valid for Z50, Z60s, Z61 1GB, Z61 2GB, Z81 2GB, Z81 3GB, Z91 3GB handsets sold within India within the promotion period

7

No cash refund will be given to customer. Only broken parts as mentioned in point No. 3 will be covered under this scheme

8

Under this scheme, Customer needs to pay repair labour charge as applicable

9

In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, and then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer

10

All disputes will fall under the jurisdiction of Delhi courts

Personal Accident Cover Policy

Buy any LAVA Feature phone and get Personal Accident Insurance of Rs. 1 Lakh.

  • Any individual between the age group of 18-65 years.
  • Person who has purchased the phone and has activated the phone using his own phone number [issued under his name or immediate family member (Parents, siblings or children)]
  • All Lava feature phone buyers are covered up to the sum insured of INR 1,00,000 against any personal accidental demise.
  • Policy remains valid for 1 year from the date of activation of the mobile phone.
  • This Insurance is not applicable for the individuals buying Second hand Mobile phone.
  • Maximum liability of insurance company for any one individual will be Rs. 1,00,000 even if the person has higher number of mobile phones issued in his/her name.
  • This policy is applicable in the state of Uttar Pradesh (UP WEST, UP EAST and UP CENTRAL BUs only).

For complete policy details, please download policy document click here



Jio Instant Cash back offer

Get a cashback of Rs 2200 in the form of 44 vouchers of Rs 50 on recharge of Rs 198 or Rs 299 plan through MyJio App. For Detailed T&C on Jio Cash Back offer, please refer to: http://www.jio.com/en-in/jio-football-offer



Airtel Cashback Offer

Buy a Lava 4g phone and get a cashback of upto Rs. 2000 on your airtel connection. For offer details and terms and conditions, please visit airtel.in/4gphone.

Lava Prime/Prime X/Prime Z 2 Years Replacement Offer



  • Product with hardware failure and ELS Pass within 2 Years from the date of handset activation (Tertiary sale) date is covered under 2 Years replacement offer.
  • Product Failure which can be resolved with Software updates or accessory replacement is not covered under 2 Years replacement offer.
  • 2 Years replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card
  • ELS failed handset is not cover under 2 years replacement offer.
  • The replacement model shall be of same model or similar specification model as decided by Lava.
  • If customer handset fulfills DOA criteria, then call shall be closed as DOA call.
  • Customer can avail repair of handset instead of replacement handset as per his/her own discretion.
  • In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.
  • Product warranty shall be regulated by the terms and conditions mentioned on the warranty card.
  • Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  • The repair warranty period for the mobile device is two(2) years; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 2 years warranty policy.
  • Two years warranty shall be applicable only on devices sold within the territory on India.
  • Warranty of the handset /Accessory is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. LAVA shall have the sole discretion in rejecting the same, if the handset/Accessory is not found to be covered under warranty.
  • No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
  • The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, acts of God, spills of food or liquids, improper installation of ROM files.
  • Customer has not notified Lava through any of the authorized service channels for the defect in the product during the applicable warranty period.
  • The product serial no. code or the accessories code has been removed, defaced or altered.
  • The product has been used with or connected to an incompatible/ duplicate accessory
  • (i) Not supplied by LAVA or its affiliates
    (ii) Not fit for use with the product or
    (iii) Used otherwise than in manner intended.
  • The seal of the product's battery enclosure have been broken or shown evidence of tampering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
  • Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for replacement.
  • Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  • Warranty of the handset is not assignable or transferable to any other consumer.
  • To avail warranty coverage under offer, customer must visit Lava authorized service center only.
  • The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service center. Any loss of data during service shall not be responsibility of company.
  • LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet . LAVA shall not be responsible for any loss whatsoever in the event of delay in repair for such aforementioned reasons.
  • In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  • Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  • Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  • For any query, please contact Lava Helpline number 1860-500-5001.
  • All disputes are subject to the jurisdiction of the court of New Delhi only.

Disclaimer: Product Images, Features, colors and specifications shown here are for representational purpose only and the actual may vary.

Create Your Own Brand Contest



  • Create your own brand is a contest organized by LAVA International Limited and shall be valid till 11 PM 14th May 2019.
  • The details of the contest are as follows:
  • (i) The contest will end on 14th May 2019 at 11 PM.
    (ii) Participants will have to design the brand imagery of a mobile accessory brand RUN which will be targeting young customers . The deliverables will include brand logo, brand colour scheme & brand personality.
    (iii) Participant needs to submit their entries on the google form link shared with them
    iv. Each participant is entitled to participate only once in the contest. Multiple entries are not allowed.
    v. The winner will be selected by Lava International Limited as per its internal criteria and this will make the participant entitled for gratification/prize, as mentioned below in point no. 3.
  • The winner of the Contest will receive the following prize and will be selected based on the following:
  • a. Winner will be selected based on the creativity & uniqueness of the brand name
    b. Out of the total number of entries received from across colleges, one best entry will be chosen & will stand a chance to win Apple AirPod
  • LAVA International Limited reserves the right to disqualify any participant and/or revoke or forfeit any prizes at any stage of the contest with or without a prior notice at its sole absolute discretion, for reasons including:
  • a. Entry is incomplete and/or fails to fulfill and/or comply with all or any of the Terms and Conditions stipulated herein and any applicable rules and regulations.
    b. Participant breaches any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations.
    c. LAVA International Limited has, at its sole discretion, any reason whatsoever to believe that such Eligible Participant has attempted to undermine the operation of the Contest in any way whatsoever, including but not limited to fraud, cheating or deception. Notwithstanding the above, LAVA International Limited shall at its sole and absolute discretion disqualify any participation at any stage of the Contest and forfeit any prizes for any reason as it deems fit and reasonable with or without a prior notice.
  • LAVA International Limited’s decision on matters relating to the Contest (including, but not limited to the selection of the winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Participants in respect of any decision of LAVA International Limited shall be entertained.
  • Prizes must be collected in accordance with the mode and within a time period which will be specified by LAVA International Limited, at its sole and absolute discretion, upon notification of any winnings. Failure to adhere to the mode of collection and within the stipulated time period will result in automatic forfeiture of the prizes and the winner shall have no claim whatsoever against LAVA International Limited, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of LAVA International Limited.
  • The reward cannot be sold, exchanged, converted, transferred, auctioned, assigned in favor of other, or combined with any goods, cash, person or scheme respectively in any circumstances.
  • LAVA International Limited shall not be liable for any disruption to the contest, whether due to technical problems or otherwise, which is beyond its reasonable control.
  • LAVA International Limited, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of LAVA International Limited, shall not be liable for any loss or damage whatsoever suffered (including but not limited to loss of opportunities and any indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from either participation in this contest or with any of the Prizes offered or forfeited.
  • The Terms and Conditions of the contest shall be construed, governed and interpreted in accordance with the laws of India.
  • All rights and privileges herein granted to LAVA International Limited are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the Eligible Participants have the right to injunctive relief or to restrain or otherwise interfere with the organization of the contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.
  • All data collected may be used in relation to the performance of the Contest and officially by the brand. The Participant hereby consents that their data may be used by LAVA International Ltd for marketing and promotional purposes.
  • LAVA International Limited reserves the right at its absolute discretion to vary, delete or add to these Terms and Conditions with or without any prior notice. It is a candidate’s responsibility to check regularly, in order to ascertain if any changes have been made to these Terms and Conditions.
  • These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other communications or promotional materials to the Contest.
  • The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language’s version.
  • By virtue of an entry to the Contest, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.
  • LAVA International Limited reserves the right to cancel, terminate or suspend this Contest without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Contest shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
  • All taxes (TDS/VAT/Road Tax/Registration/Insurance/Octroi/Income Tax/GST etc.) if any, shall be borne by the winning participant.
  • All disputes are subject to the exclusive jurisdiction of New Delhi only.
  • All information entered by the customer for registration under this contest shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.
  • The participant making entry in this contest gives his/her consent to receive informatory/transactional SMS or phone calls relating to this contest and other promotional/commercial messages, from the company or its authorized person/entity for its brand promotion and further waives all his/her rights to take any action against the company/its officials/authorized person or entity for receiving SMS or phone calls.
  • LAVA International Ltd. may, without advance notice, cancel, suspend or postpone the contest at any time at its sole discretion.
  • Participants/visitors shall not use abusive or any unacceptable language for anyone in the contest. Lava International Ltd. Reserves the right to block the participants/visitors entry to the app and remove prior uploads.
  • In the instance of a contest winner being unavailable, another winner may or may not be selected.
  • Winner shall be announced only after a complete verification of details submitted by the participant.
  • Dates for submissions, and subsequent announcements are subject to change. Lava International Ltd. does not hold any responsibility for any issue arising thereafter.
  • Participation in the contest is voluntary and Participants are advised to read the full ‘Terms and Conditions’. Participation in the contest shall imply that the participant has duly read and agreed to adhere to and is bound by the ‘Terms and Conditions’ herein.