Terms and Conditions

Lava Feature Phones: 1 Year Replacement Offer

Lava announces 1 year replacement guarantee offer across it Feature Phone portfolio. Applicable Models: Lava A1, Captain K2, A7, 34 Super, Lava One, Gem and Spark i8

1 YEAR REPLACEMENT OFFER will be applicable on all above mentioned models purchased on or after March 6th, 2019. Any device with hardware part failure and ELS Pass within 1 Year from the date of handset activation (Tertiary sale) date will be eligible for the offer.

6 MONTHS REPLACEMENT OFFER is applicable on accessories (charger, battery, cosmetic parts) with any failure and ELS pass within 6 months from the date of handset activation (Tertiary sale) date.


S. No Terms And Conditions applicable on the Scheme

1

Product Failure which can be resolved without the need of any hardware/part replacement like Software updates , accessory(earphone, charger, data cable, battery, cosmetic parts) replacement, re-soldering, re-assembly, cleaning, customer education, battery boost is not covered under 1 Year replacement offer.

2

1 Year replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card.

3

ELS failed handset is not cover under 1 year replacement offer.

4

The replacement model shall be of same model or similar specification model basis availability and as decided by Lava.

5

If customer handset fulfills DOA criteria, then call shall be closed as DOA call.

6

Customer can avail repair of handset instead of replacement handset as per his/her own discretion.

7

In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.

8

Product warranty shall be regulated by the terms and conditions mentioned on the warranty card .

9

Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.

10

The repair warranty period for the mobile device is one(1) year; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 1 year warranty policy.

11

1 year warranty shall be applicable only on devices sold within the territory on India.

12

Warranty of the handset /Accessory is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. “LAVA” shall have the sole discretion in rejecting the same , if the handset/Accessory is not found to be covered under warranty.

13

No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
a) The product has been subjected to abnormal use or condition,improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents,Acts of God,spills of food or liquids, improper installation of ROM files.
b) Customer has not notified Lava through any of its authorize service channels for the defect in the product during the applicable warranty period.
c) The product serial no. code or the accessories that code has been removed defaced or altered.
d) The product has been used with or connected to an incompatible/ duplicate accessory(i) Not supplied by LAVA or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
e) The seal of the product's battery enclosure have been broken or shown evidence of tempering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
f) Accessories purchased against a service call when warranty period of accessories for the device has lapsed.

14

Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for replacement.

15

Warranty of the handset is not assignable or transferable to any other consumer.

16

To avail warranty coverage under offer, customer must visit Lava authorized service center only.

17

The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service center. Any loss (es) of data during service shall not be responsibility of company.

18

LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turn around time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.

19

In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.

20

Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.

21

Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.

22

For any query , please contact Lava Helpline number 1860-500-5001. Visit www.lavamobiles.com for more details.

23

All disputes are subject to the jurisdiction of the court of New Delhi only.

Prime Z Money Back Challenge



  1. Lava international Limited (“LAVA”) offers a Unique Money Back offer to its Customers. This Offer shall be valid from 1st November 2018 to 15th February 2019 (both days inclusive). Under this offer a Customer who purchases Lava Prime Z model can return the handsets within 30 days of its Purchase and take refund against the same. The refund amount for this model will be Rs. 1200/- .
  2. In case the Customer wants to return the handset under this offer, he/ she shall contact the nearest Authorised Service Centre of LAVA and get the refund on the spot through cheque given by the ASP. Any expenses that may be incurred upon by Customer for submitting the handset to the Authorized Service Centre shall be borne solely by the Customer. For availing refund under this offer, the Customer shall be liable to submit the below documents:-
  3. a)    Valid Government ID Proof (Aadhar/Diving license, Election card, PAN Card).
    b)    Cancelled Cheque or /Pass book of the bank account where in the amount needs to be remitted.
    c)    Original Handsets along with all accessories and package boxes.
    d)    Scanned copy of the job sheet
  4. Refund amount is calculated on fair market value including amount adjusted towards a nominal processing fee
  5. On successful refund of the amount under this Offer, the handsets, accessories, board, equipment, submitted by Customer at the service Centre of Lava shall become property of Lava and Customer shall not be entitled to claim any rights upon the same.
  6. The Customer shall not be entitled to avail this offer in any of the following conditions:
  7. a)    The product’s IMEI / serial number have been removed, defaced/ or altered
    b)    All Lava original accessories along with the original gift box are not available.
    c)    The product has been subject to use in a manner not according to instructions given in the User / Instruction Manual, mishandled, misused, improper storage, exposure to moisture / dampness, temperature or other such environmental conditions, unauthorized modifications, unauthorized repair including but not limited to the use of unauthorized spare parts in repairs, Acts of God, spill of foods or liquids, maladjustments to Consumer controls or other acts which are beyond the resource / controls of the Company, and defects that arise not due to normal wear and tear of the product.
    d)    The product has been updated with software which was not supplied or authorized by Company.
    e)    The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    f)    Performance variations arising due to passage of time, sustained usage and climatic conditions. Any extraneous particle entering the product or damaging its physical property like water, dust, soil, burn or extreme temperature.
  8. The Customer on his / her own has to ensure the back-up of the user configuration, user data, settings, 3rd party software / add-ins etc. installed by the Customer. Lava or its Service Centre shall not be liable for providing/ recovering any lost data of the customer.
  9. The Offer is open and valid for all the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer.
  10. The terms and conditions of this Offer are subject to change, at the absolute discretion of Lava.
  11. Customers are advised to check the details of nearest service centre on http://www.lavamobiles.com/support.
  12. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card of respective products.
  13. This Offer cannot be combined with any other offer (apart from applicable warranty policy) that may be available or introduced by Lava.
  14. By participating in this Offer, all eligible customers agree to be bound by these Terms and Conditions including any modifications, alterations or updates that may be made by Lava. Lava shall not be liable or responsible to the customer in for any indirect or consequential loss or damage.
  15. Lava reserves the right to amend, modify, cancel, update or withdraw this Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer, no person shall be entitled to claim loss of any kind whatsoever.
  16. Lava reserves the right, in its sole discretion, to disqualify any customer that tampers or attempts to tamper with the deals/ offers or violates these Terms and Conditions or acts in a disruptive manner.
  17. If Lava has suspicion or knowledge, that any customer has been involved in any fraudulent or illegal activity directly or indirectly and/or is using the product for illegal purposes, then Lava reserves the right to disqualify that customer.
  18. Lava shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
  19. Customer hereby agree to indemnify and keep Lava harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Lava as a consequence of (i) violation of terms of this Policy ; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the part of Customer.
  20. Lava does not hereby warrant that the Lava’s call center will run concurrently and error free during and/or after the Offer and Lava shall not be directly liable for issues related to technical and/or human error whatsoever. However, Lava shall work towards the best interest of the customer.
  21. This Offer is subject to the laws of India and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Delhi only.
  22. For any queries and details kindly call our consumer care at toll free number 18605005001

LAVA 2 Year Warranty Policy



  • 2 Years warranty offer is applicable on selected models:
  • a)   Smart Phones: A44, A52, A77, A97 IPS, A97_2GBPlus, Z50, Z60, Z70, Z80, Z90, A97, A97 IPS Signature, A 97 2GB, Z10, Z10_3GB and Z25. (Valid on purchases between 26th August 2017 and 31st July 2018.)
    b)   Feature Phones: Captain N1, ARC 105, Captain K1 plus, KKT 9s, ARC 101, ARC One+, KKT Pearl, KKT 34 Power, KKT 40Power+, Spark i7, Spark Curvy+, Captain N1 Lite, Captain 4i, Captain 9s, KKT 28i, Prime, Prime X, KKT Pearl FM. (Valid on purchases made on or after 26th August 2017)
    c)   Feature Phones: Captain K2, Lava One, Gem, Spark i8 (Valid on purchases between 26th August 2017 and 5th March 2019)
  • Lava shall have the right to validate date of purchase on basis of Handset activation (Tertiary Sales) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  • The warranty period for the mobile device is two (2) years; for display unit (Touch panel, LCD, OGS(One Glass Solution)/OCA(Optically clear adhesive) assembly of touch panel and LCD), the warranty shall be twelve (12) months; for battery, charger and headset, earphones and cosmetic(including but not limited to Front cover, back cover, battery cover, volume key and power key) parts is six (6) months from the date of purchase.
  • Two years warranty shall be applicable only on devices sold within the territory of India only.
  • Warranty of the Handset / Accessory is subject to technical & physical verification at Service center as per the parameters prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the Handset /Accessory is not found to be covered under warranty.
  • No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable:
  • a) The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs),abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files
    b) Customer has not notified Lava through any of its authorized service channels for the defect in the product during the applicable warranty period.
    c) The product serial no. code or the accessories date code has been removed, defaced or altered.
    d) The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    e) The seals of the product’s battery enclosure have been broken or shown evidence of tempering or the product’s battery has been used in equipment other than that for which it has been specified usable by LAVA.
    f) All plastic surfaces and all other externally exposed part that is scratched or damaged due to normal use.
    g) Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  • Warranty of the handset is not assignable or transferable to any other consumer.
  • To avail warranty coverage under offer, customer must visit Lava authorized service centre only.
  • The responsibility for the personal data loaded onto the device is of the Customer alone. Customer shall be liable to take the backup of stored data on-his-own, before device submission at the Service Centre. Any loss of data during service shall not be responsibility of company.
  • LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however, due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.
  • In Case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  • Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  • Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  • All disputes are subject to the jurisdiction of the Courts of New Delhi only.

365 Days Screen Replacement Offer

The offer is valid for all purchases of smartphones (Z50/Z60s/Z61 1GB/Z61 2GB/Z81 2GB/Z81 3GB/Z91 3GB). Validity of all the above models is till 31st December.

SCREEN REPLACEMENT OFFER DETAILS

If customer purchases a new handset (as mentioned above) outside the offer period, any breakage/Physical damage of LCD or TP is not eligible for one time free replacement as part of the offer. (Below mentioned terms & conditions will apply)


S. No Terms  and Conditions Applicable on the Scheme

1

Scheme is valid for handset purchase as per Tertiary captured / Original Proof of Purchase of the device

2

Scheme entitles the customer to avail free of cost one time replacement of his touch screen/OGS/LCD as mentioned in point No.3 below in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks

3

Spare parts covered : Smart Phone-  Touch panel, LCD and OGS Feature Phone: LCD only (Cosmetic Parts are not covered) Any other type of malfunctioning or damage other than breakage of Touch Panel, LCD, OGS  will be covered as per the LAVA warranty policy

4

 Scheme is valid only for a ONE time FREE replacement of parts as mentioned in point no. 3 above

5

To avail this offer customer should visit Lava authorized service centre in person. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before free replacement as applicable in the scheme

6

Scheme is valid for Z50, Z60s, Z61 1GB, Z61 2GB, Z81 2GB, Z81 3GB, Z91 3GB handsets sold within India within the promotion period

7

No cash refund will be given to customer. Only broken parts as mentioned in point No. 3 will be covered under this scheme

8

Under this scheme, Customer needs to pay repair labour charge as applicable

9

In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, and then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer

10

All disputes will fall under the jurisdiction of Delhi courts

Personal Accident Cover Policy

Buy any LAVA Feature phone and get Personal Accident Insurance of Rs. 1 Lakh.

  • Any individual between the age group of 18-65 years.
  • Person who has purchased the phone and has activated the phone using his own phone number [issued under his name or immediate family member (Parents, siblings or children)]
  • All Lava feature phone buyers are covered up to the sum insured of INR 1,00,000 against any personal accidental demise.
  • Policy remains valid for 1 year from the date of activation of the mobile phone.
  • This Insurance is not applicable for the individuals buying Second hand Mobile phone.
  • Maximum liability of insurance company for any one individual will be Rs. 1,00,000 even if the person has higher number of mobile phones issued in his/her name.
  • This policy is applicable in the state of Uttar Pradesh (UP WEST, UP EAST and UP CENTRAL BUs only).

For complete policy details, please download policy document click here



Jio Instant Cash back offer

Get a cashback of Rs 2200 in the form of 44 vouchers of Rs 50 on recharge of Rs 198 or Rs 299 plan through MyJio App. For Detailed T&C on Jio Cash Back offer, please refer to: http://www.jio.com/en-in/jio-football-offer



Airtel Cashback Offer

Buy a Lava 4g phone and get a cashback of upto Rs. 2000 on your airtel connection. For offer details and terms and conditions, please visit airtel.in/4gphone.

Lava Prime/Prime X/Prime Z 2 Years Replacement Offer



  • Product with hardware failure and ELS Pass within 2 Years from the date of handset activation (Tertiary sale) date is covered under 2 Years replacement offer.
  • Product Failure which can be resolved with Software updates or accessory replacement is not covered under 2 Years replacement offer.
  • 2 Years replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card
  • ELS failed handset is not cover under 2 years replacement offer.
  • The replacement model shall be of same model or similar specification model as decided by Lava.
  • If customer handset fulfills DOA criteria, then call shall be closed as DOA call.
  • Customer can avail repair of handset instead of replacement handset as per his/her own discretion.
  • In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.
  • Product warranty shall be regulated by the terms and conditions mentioned on the warranty card.
  • Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  • The repair warranty period for the mobile device is two(2) years; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 2 years warranty policy.
  • Two years warranty shall be applicable only on devices sold within the territory on India.
  • Warranty of the handset /Accessory is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. LAVA shall have the sole discretion in rejecting the same, if the handset/Accessory is not found to be covered under warranty.
  • No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
  • The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, acts of God, spills of food or liquids, improper installation of ROM files.
  • Customer has not notified Lava through any of the authorized service channels for the defect in the product during the applicable warranty period.
  • The product serial no. code or the accessories code has been removed, defaced or altered.
  • The product has been used with or connected to an incompatible/ duplicate accessory
  • (i) Not supplied by LAVA or its affiliates
    (ii) Not fit for use with the product or
    (iii) Used otherwise than in manner intended.
  • The seal of the product's battery enclosure have been broken or shown evidence of tampering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
  • Normal wear and tear on plastic surfaces and all other external exposed part not amounting to crack is eligible for replacement.
  • Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  • Warranty of the handset is not assignable or transferable to any other consumer.
  • To avail warranty coverage under offer, customer must visit Lava authorized service center only.
  • The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service center. Any loss of data during service shall not be responsibility of company.
  • LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet . LAVA shall not be responsible for any loss whatsoever in the event of delay in repair for such aforementioned reasons.
  • In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  • Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  • Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  • For any query, please contact Lava Helpline number 1860-500-5001.
  • All disputes are subject to the jurisdiction of the court of New Delhi only.

Disclaimer: Product Images, Features, colors and specifications shown here are for representational purpose only and the actual may vary.