LAVA

Terms and Conditions

LAVA Money Back Challenge



  1. Lava international Limited ("LAVA") offers a Unique Money back Challenge offer to its Customers. This Offer shall be valid from 1st October 2017 to 31st December 2017 (both days inclusive). Under this offer a Customer who purchases the selected model of Lava Handset, can return the handsets within 30 days of its Purchase/Activation (both dates should be in the offer period) and take refund against the same. Refund amount is calculated on fair market value including amount adjusted towards a nominal processing fee. For full details, please refer to Appendix I*
  2. For availing this Money Back Challenge the Customer must approach the nearest Authorised Service Centre of LAVA during the working hours (10:00 am to 6:00 pm) except on week off for the centre (Contact customer care on 18605005001 for week off details). Any expenses that may be incurred upon by Customer for submitting the handset to the Authorized Service Centre shall be borne solely by the Customer. For availing refund under this offer, the Customer shall be liable to submit the below documents:-
  3. a) Valid Government ID Proof (Passport, Driving License, Election Commission ID Card, Ration Card with Photo, Income Tax PAN Card, Employee ID card issued by Defence, Photo Identity Card (of Central Govt./PSU or State Govt./PSU only), Bank pass book with attested customer photograph and signature, Aadhaar Card/e-Aadhaar letter downloaded from UIDAI website, Arms license ).
    b) Original Handsets along with all accessories and package boxes.
  4. Refund amount will be given by mode of account payee cheque in favor of customer by Lava's authorized service partner. Customer should ensure that correct beneficiary name is provided to authorized service partner for preparing cheque. Customer should ensure the beneficiary name is captured correctly on job sheet and that same is used for issuing cheque. In case of any discrepancies in the beneficiary name, the customer shall not be entitled to make any claim against Lava or its Service Centre.
  5. On successful refund of the amount under this Offer, the handsets, accessories, board, equipment, submitted by Customer at the service Centre of Lava shall become property of Lava and Customer shall not be entitled to claim any rights upon the same.
  6. The Customer shall not be entitled to avail this offer in any of the following conditions:
  7. a) The product's IMEI / serial number have been removed, defaced/ or altered.
    b) All Lava original accessories along with the original gift box are not available.
    c) The product has been subject to use in a manner not according to instructions given in the User / Instruction Manual, mishandled, misused, improper storage, exposure to moisture / dampness, temperature or other such environmental conditions, unauthorized modifications, unauthorized repair including but not limited to the use of unauthorized spare parts in repairs, Acts of God, spill of foods or liquids, maladjustments to Consumer controls or other acts which are beyond the resource / controls of the Company, and defects that arise not due to normal wear and tear of the product.
    d) The product has been updated with software which was not supplied or authorized by Company.
    e) The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    f) Performance variations arising due to passage of time, sustained usage and climatic conditions. Any extraneous particle entering the product or damaging its physical property like water, dust, soil, burn or extreme temperature.
  8. The Customer on his / her own has to ensure the back-up of the user configuration, user data, settings, 3rd party software / add-ins etc. installed by the Customer. Lava or its Service Centre shall not be liable for providing/ recovering any lost data of the customer.
  9. The Offer is open and valid for all the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer.
  10. The terms and conditions of this Offer are subject to change, at the absolute discretion of Lava.
  11. The offer is not valid on handsets financed through Home credit, Bajaj Finserv and Pine labs or any other Lava Handset Financing Partner on or after
    25-Oct-2017. Any handset sold between 1-Oct-2017 to 24-Oct-2017 using handset financing through any Lava Financing Partners remains eligible for Money Back Challenge. Any handset sold through non-Lava financing partner is eligible for Money Back Challenge.
  12. Customer shall ensure that all documents submitted to Authorised Service centre are true and accurate. Any liability, consequence or claim arising on account of any incorrect document provided by the customer shall solely be borne by the affected end customer.
  13. Customers are advised to check the details of nearest service centre on http://www.lavamobiles.com/support.
  14. Product warranty shall be regulated by the terms and conditions mentioned on the warranty card of respective products.
  15. This Offer cannot be combined with any other offer (apart from applicable warranty policy) that may be available or introduced by Lava.
  16. By participating in this Offer, all eligible customers agree to be bound by these Terms and Conditions including any modifications, alterations or updates that may be made by Lava. Lava shall not be liable or responsible to the customer in for any indirect or consequential loss or damage.
  17. Lava reserves the right to amend, modify, cancel, update or withdraw this Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer, no person shall be entitled to claim loss of any kind whatsoever.
  18. Lava reserves the right, in its sole discretion, to disqualify any customer that tampers or attempts to tamper with the deals/ offers or violates these Terms and Conditions or acts in a disruptive manner.
  19. If Lava has suspicion or knowledge, that any customer has been involved in any fraudulent or illegal activity directly or indirectly and/or is using the product for illegal purposes, then Lava reserves the right to disqualify that customer.
  20. Lava shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
  21. Customer hereby agree to indemnify and keep Lava harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Lava as a consequence of (i) violation of terms of this Policy ; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the part of Customer.
  22. Lava does not hereby warrant that the Lava's call center will run concurrently and error free during and/or after the Offer and Lava shall not be directly liable for issues related to technical and/or human error whatsoever. However, Lava shall work towards the best interest of the customer.
  23. This Offer is subject to the laws of India and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Delhi only.

For any queries and details kindly call our consumer care at toll free number 18605005001.

*Appendix I
Model Price Money Back Value
Z25 14990 13275
Z90 10750 9520
Z10_3GB 9990 8850
Z80 9000 7970
Z10 8990 7965
Z70 8000 7085
A97_2GB+ 6600 5885
A97_2GB 6300 5495
Z60 5500 4870
A97 5200 4365
A97 IPS and IPS Signature 5200 4415
A77 4800 4070
A44 4200 3730
A52 2800 2355
Spark i8 1900 1235
KKT40 POWER+ 1600 1350
KKT34 POWER 1500 1265
SPARK CURVY+ 1500 1260
SPARK I7 1450 1225
ARC ONE+ 1350 1130
ARC ONE+ (Gold) 1350 1155
KKT PEARL 1300 1065
Pearl FM 1300 1080
ARC 101 1150 990
KKT 9S 1000 825
Captain 9s 950 790
CAPTAIN K1+ 900 765
CAPTAIN N1 (Gold) 850 710
Captain 4i 850 715
CAPTAIN N1 800 675

LAVA 2 Year Warranty Policy



  • 2 Year warranty offer is applicable on purchases made on or after 26/August/2017 on selected models (A52, A44, A77, A97, A97 IPS, A97 IPS Signature, A97 2GB, A97 2GB+, Z10, Z 10_3GB, Z25, Captain N1, Captain K1+, ARC 105, ARC One+, KKT 9s, ARC 101, KKT Pearl, KKT 34 Power, KKT 40Power+, Spark i7, Spark Curvy+) and all future launches henceforth.
  • Lava shall have the right to validate date of purchase on basis of Handset activation (Tertiary Sales) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  • The warranty period for the mobile device is two (2) years; for display unit (Touch panel, LCD, OGS(One Glass Solution)/OCA(Optically clear adhesive) assembly of touch panel and LCD), the warranty shall be twelve (12) months; for battery, charger and headset, earphones and cosmetic(including but not limited to Front cover, back cover, battery cover, volume key and power key) parts is six (6) months from the date of purchase.
  • Two years warranty shall be applicable only on devices sold within the territory of India only.
  • Warranty of the Handset / Accessory is subject to technical & physical verification at Service center as per the parameters prescribed by LAVA. "LAVA" shall have the sole discretion in rejecting the same, if the Handset /Accessory is not found to be covered under warranty.
  • No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable:
  • a) The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs),abuse, accidents, Acts of God, spills of food or liquids, improper installation of ROM files.
    b) Customer has not notified Lava through any of its authorized service channels for the defect in the product during the applicable warranty period.
    c) The product serial no. code or the accessories date code has been removed, defaced or altered.
    d) The product has been used with or connected to an incompatible/ duplicate accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.
    e) The seals of the product's battery enclosure have been broken or shown evidence of tempering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
    f) All plastic surfaces and all other externally exposed part that is scratched or damaged due to normal use.
    g) Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  • Warranty of the handset is not assignable or transferable to any other consumer.
  • To avail warranty coverage under offer, customer must visit Lava authorized service centre only.
  • The responsibility for the personal data loaded onto the device is of the Customer alone. Customer shall be liable to take the backup of stored data on-his-own, before device submission at the Service Centre. Any loss of data during service shall not be responsibility of company.
  • LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however, due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet. LAVA shall not be responsible for any loss(es) whatsoever in the event of delay in repair for such aforementioned reasons.
  • In Case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  • Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  • Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  • All disputes are subject to the jurisdiction of the Courts of New Delhi only.

Lava Prime 2 Years Replacement Offer



  • Product with hardware failure and ELS Pass within 2 Years from the date of handset activation (Tertiary sale) date is covered under 2 Years replacement offer.
  • Product Failure which can be resolved with Software updates or accessory replacement is not covered under 2 Years replacement offer.
  • 2 Years replacement offer shall be applicable for one time replacement only. For any subsequent product failure, repair shall be carried out on the product as per warranty conditions mentioned on the warranty card
  • ELS failed handset is not cover under 2 years replacement offer.
  • The replacement model shall be of same model or similar specification model as decided by Lava.
  • If customer handset fulfills DOA criteria, then call shall be closed as DOA call.
  • Customer can avail repair of handset instead of replacement handset as per his/her own discretion.
  • In the event of replacement, replaced handset will be deemed under warranty for the remaining period of time as per original IMEI.
  • Product warranty shall be regulated by the terms and conditions mentioned on the warranty card.
  • Lava shall have the right to validate date of purchase on basis of handset activation (Tertiary sale) date captured in Lava system/Original Proof of Purchase of the device, as the case may be.
  • The repair warranty period for the mobile device is two(2) years; for battery, charger, headset, earphones and cosmetic part (including but not limited to front cover, back cover, battery cover volume key and power key) warranty is six(6) months from the date of handset activation (tertiary sale). Rest part will be considered under 2 year warranty policy.
  • Two years warranty shall be applicable only on devices sold within the territory on India.
  • Warranty of the handset /Accessory is subject to technical and physical verification at service center as per the parameter prescribed by LAVA. LAVA shall have the sole discretion in rejecting the same, if the handset/Accessory is not found to be covered under warranty.
  • No coverage or benefits are applicable under warranty in the event that any of the following conditions are applicable.
  • The product has been subjected to abnormal use or condition, improper storage, exposure to excessive moisture or dampness, exposure to enclosure temperature, unauthorized, modification, unauthorized repair(including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, acts of God, spills of food or liquids, improper installation of ROM files.
  • Customer has not notified Lava through any of the authorized service channels for the defect in the product during the applicable warranty period.
  • The product serial no. code or the accessories code has been removed, defaced or altered.
  • The product has been used with or connected to an incompatible/ duplicate accessory
  • (i) Not supplied by LAVA or its affiliates
    (ii) Not fit for use with the product or
    (iii) Used otherwise than in manner intended.
  • The seal of the product's battery enclosure have been broken or shown evidence of tampering or the product's battery has been used in equipment other than that for which it has been specified usable by LAVA.
  • All plastic surfaces and any other external exposed part that is scratched or damaged due to normal use.
  • Accessories purchased against a service call when warranty period of accessories for the device has lapsed.
  • Warranty of the handset is not assignable or transferable to any other consumer.
  • To avail warranty coverage under offer, customer must visit Lava authorized service center only.
  • The responsibilities for the personal data loaded in the device is of the customer alone. Customer shall be liable to take the backup of stored data on his own, before device submission at the service center. Any loss of data during service shall not be responsibility of company.
  • LAVA shall make all efforts to ensure that the product is repaired within earliest possible time subject to availability of spare parts. At times however due to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time as may be indicated under the relevant job sheet . LAVA shall not be responsible for any loss whatsoever in the event of delay in repair for such aforementioned reasons.
  • In case repair is not possible for the product covered under warranty then Lava reserves the right to replace it with any other product of similar specifications.
  • Terms of warranty are subjected to change from time to time as communicated by company for all LAVA products, accessories, cosmetic parts or any other component(s) of the aforesaid LAVA products.
  • Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
  • For any query, please contact Lava Helpline number 1860-500-5001.
  • All disputes are subject to the jurisdiction of the court of New Delhi only.

JIO LAVA Additional Data Offer

Definitions

  1. "RJIO" shall mean Reliance Jio Infocomm Limited.
  2. "Offer" shall mean the Additional Data Offer made available by RJIO.
  3. "Eligible Device" shall mean the mobile devices of Lava International Limited ("LAVA") brand viz (a) A97, (b) X41+, (c) X50, (d) X81, (e) X17, (f) X28, (g) X38, (h) X38 (2GB), (i) X50 Plus, (j) X28 Plus, (k) Z25, (l) Z10, (m) Z10 (3GB), (n) A97 (2GB), (o) A97 IPS, (p) Era1X, (q) Era2X, (r) Era2X3GB, (s) Era2, (t) A97 (2GB+), (u) A44, (v) Era 1X pro, (w) Black-2X, (x) Era4K, (y) EraX, (z) Black-1X, where the services of RJIO are activated for the first time, on or after August 11th, 2017.
  4. "Eligible Subscriber" shall mean and include a person who purchases Eligible Device and who is an active subscriber of the RJIO connection (existing or new) and is enrolled to the "Jio Prime" membership plan.
  5. "Recharge" shall mean a recharge performed of Rs. 309 or above.
  6. "T&C" shall mean the applicable terms and conditions of the Offer.
  7. "Offer Benefits" shall mean the benefits accruing to the Eligible Subscriber under the Offer as shown herein-below.
The Offer and the benefits thereunder shall be made available by RJIO to an Eligible Subscriber.
Benefits of the Offer ("Offer Benefits")
  1. An Eligible Subscriber, who, during the subsistence of the Offer, recharges his/her RJIO subscription, by availing the Recharge, shall be entitled to additional 5 GB 4G data voucher ("Additional Data Voucher") per Recharge.
  2. The Additional Data Voucher would be credited to the account of Eligible Subscriber within 48 hours of Recharge.
  3. On any Eligible Device, the Additional Data Vouchers, can be availed for maximum of five (5) Recharges, during the Entitlement Period of the Offer.
  4. Where any Additional Data Voucher is redeemed during a Recharge cycle period, the benefits attached to such Additional Data Voucher shall be limited to that Recharge cycle period and any such benefits that remain unutilized at end of that Recharge cycle period, will expire and be forfeited.
  5. Such Additional Data Vouchers that are not redeemed within the Entitlement Period shall expire and be forfeited.
  6. The Eligible Subscriber shall be entitled to avail only such offers/ schemes that first become applicable for the relevant IMEI/TAC code of Eligible Device at the time of his/her first Recharge after the purchase of Eligible Device.
Terms and Conditions of the Offer ("T&C")
  1. The Offer shall be open to all Eligible Subscribers on and from August 11th, 2017.
  2. These T&C shall be read concomitantly with the terms and conditions of the Jio Prime membership plan and the CAF.
  3. To activate the Additional Data Voucher and avail the Offer, the Eligible Subscriber will have to download the MyJio Application on his /her Eligible Device and follow the steps specified below: Open MyJio App -> My Vouchers -> View Voucher -> Recharge my number -> Confirm Recharge-> Successful Recharge Notification Thereafter, the Additional Data Voucher shall reflect under the My Plans section.
  4. Two or more offers cannot be clubbed together. This Offer cannot be used in conjunction with any other alternative offer or promotion of a similar nature. However, the Eligible Subscriber will be entitled to avail the benefits under "Jio Dhan Dhana Dhan", till such time that it is available.
  5. If the Eligible Subscriber migrates from the Eligible Device to any other device, the Offer Benefits shall be discontinued. Accordingly, RJIO shall record the IMEI number of the Eligible Device.
  6. RJIO recognizes that the choice to be contacted for promotional messages and alerts is that of the Eligible Subscriber. RJIO intends to keep the Eligible Subscriber informed on matters relating to the Offer and any upcoming offers from RJIO for the benefit of the Eligible Subscriber. Accordingly, by availing the Offer, the Eligible Subscriber hereby consents to be contacted by RJIO and such consent shall remain unaffected by and/or accordingly modify the Eligible Subscriber's registration in the National Do Not Call ("NDNC") registry under the relevant category stipulated therefor.
  7. RJIO reserves the right to cancel/withdraw this Offer at any time, without any prior intimation to the Eligible Subscriber. However, the benefits accrued to the Eligible Subscriber on or prior to the cancellation/withdrawal of this Offer, shall not undergo any change.
  8. RJIO, may, at its discretion, modify any of the terms and/or conditions and/or any aspect of the Offer, without any prior intimation to the Eligible Subscriber. The modifications so carried out will be posted on jio.com.
  9. If any term/ condition under the T&C of the Offer is found to be invalid, void, or for any reason unenforceable, such term/ condition shall be severed from the other terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions of the Offer.
  10. Any claims, issues, damages or losses with respect to the Eligible Device shall be the sole responsibility and liability of the manufacturer of the Eligible Device and RJIO (including its affiliates, group companies or parent company) hereby disclaims, any and all claims, losses and liabilities, whether or not arising out of, or in connection therewith and/ or this Offer and the terms and conditions governing the Offer. This disclaimer shall apply to the fullest extent permitted by law and shall survive cancellation/termination/determination of this Offer.
  11. In no event shall RJIO or its directors, officers, employees, agents or other representatives be responsible or liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to the Offer.
  12. The Offer Benefits are non-transferable.
  13. This Offer is subject to guidelines/directions issued by Telecom Regulatory Authority of India (TRAI), Department of Telecommunications (DOT) or any other statutory authority from time to time.
  14. The Eligible Subscriber hereby authorizes RJIO to collect his/her personal information including name, address and mobile number etc. and share with its partners so as to enable the Eligible Subscriber to avail the Offer. The Eligible Subscriber's personal information will be stored and processed in accordance with RJIO Privacy Policy which is available at jio.com.
  15. To get a new RJIO SIM, kindly visit nearest Jio Store, Reliance Digital or Jio retailer. To locate nearest Jio Store,
    visit https://www.jio.com/Jio/portal/storeLocator.
  16. In case of any queries/issues, please contact RJIO Customer Care at 198/18008899999 or write to care@jio.com.
  17. The Eligible Subscriber agrees that he/she has read, understood and voluntarily agrees to the T&C mentioned and stated herein.

AIRCEL LAVA Handset Cashback Offer

The Offer "Aircel LAVA Cashback" (hereinafter referred to as 'Offer') is open to all valid Prepaid Subscriber of Aircel Ltd. and Dishnet Wireless Ltd. (hereinafter collectively referred to as "Aircel"), a company having their registered office at Opus Centre, 47, Central Road, Opposite Tunga Paradise, MIDC, Andheri East, Mumbai City - 400093, Maharashtra (here in after referred to as "Operator"). These Terms and Conditions contained herein govern the terms of participation in the Offer. Subscribers entering the said Offer shall be deemed to have accepted these Terms and Conditions.

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

Offer Period

This is a limited quantity offer applicable for select handsets of LAVA. The Offer will be valid till the stock lasts. The offer will start on 15th day of Sept, 2017 at 00:00:00 hrs and end till the stock lasts (hereinafter "Offer Period").

Offer Procedure and Eligibility
  1. All valid prepaid Aircel subscribers will be eligible for the offer. (hereinafter referred to as Eligible Subscriber").
  2. A customer needs to activate an Aircel SIM on the identified Lava handsets with a market FR and subsequently recharge with RC 153 to become eligible for the offer.
  3. Eligible Subscriber must be either an active existing or new valid prepaid subscriber of Service during the Offer Period
  4. The customers who buy the select LAVA devices and use Aircel services will be eligible for a Cashback worth Rs. 850 post 24 months of purchasing the device and start of Aircel services on the same device.
  5. The Eligible Subscriber will get Rs. 850 cash back through RTGS post minimum of 24months period in his/her bank account, provided the following two conditions are met:
  6. a) Customer has done minimum 24 recharges of RC 153 from the date of activation of Aircel services on the said Lava handset.
    b) Customer is active on the day of the claim being processed.
  7. 6 months' grace period will be provided to users to do 24 recharges. As a result of this grace period, customers can claim cash back upto 30 months as stated in point 5a above.
  8. To avail the cashback from Aircel post the minimum stated period, the customer will need to visit any of the Aircel Stores or Aircel circle/zonal office.
  9. Customer needs to submit a valid ID proof, PAN card, Aadhar card and a cancelled cheque of the bank account where the cash back is to be credited along with the form for cashback.
Terms and Conditions
  1. Aircel shall in no way be liable for inability of the Eligible Subscriber to use the Data or voice services on any other access providers' network except that of Aircel connection. The terms of use of the Aircel network shall also be binding on the Eligible Subscriber over and above the terms of this Offer and the Aircel bill payment rules.
  2. Aircel reserves the right to change, modify, withdraw, or extend the Offer without any prior notice. Any amendment(s) or update(s) of the terms and conditions will be updated on www.aircel.com, m.aircel.com.
  3. No correspondence shall be entertained with regard to the Offer.
  4. The employees of Aircel or any associated companies including distributors, franchisees, vendors and members of their immediate family will not be eligible to participate in the Offer.
  5. Aircel shall not be responsible for any loss or damage that occurs to any Eligible Subscriber or any of their designated nominee(s) due to participation into this Offer.
  6. The Eligible Subscriber expressly agree and acknowledge that all information submitted by him/her, is true, current and complete.
  7. Offer shall be subject to the laws of India. All or any dispute arising hereof between Aircel and Eligible Subscriber shall be subject to the Courts having jurisdiction in Gurgaon (Haryana).
  8. Any erroneous details provided by the customers may lead to cancellation or forfeiture of the cash back at Aircel's discretion.
  9. Aircel or its directors / officers will in no way be responsible for circumstances beyond its control, which hinder the completion of the Offer. Aircel shall not be liable for any failure to perform any or all of its obligations hereunder due to or attributable to acts, events, omissions or accidents beyond the reasonable control of the Aircel, including act of God, fire, lockout, strike or other official labor dispute, union problem, riot or civil commotion, terrorism, satellite failure, failure of technical facilities not within the reasonable control of Aircel, act of public enemy, enactment, rule or order or act of government, such act or event being deemed an event of Force Majeure.
  10. Aircel will in no event be liable for any damages - direct, indirect, special, incidental, or consequential arising out of the Offer.
  11. In the event of any discrepancy or inconsistency between these terms and conditions and any broachers, marketing or promotional materials relating to promotion these terms and condition shall prevail.
  12. If any provision (or any part thereof) of these Terms and Conditions is held by a court/ tribunal of competent jurisdiction to be illegal, invalid or unenforceable, that provision (in whole or part as the case may be) shall be severed and the remaining provisions shall remain in full force and effect.
  13. This Offer is subject to guidelines/ directions issued by the Telecom Regulatory Authority of India or any other statutory authority from time to time.
  14. Aircel reserves the right, at any time, to unconditionally unsubscribe any Eligible Subscriber who tampers with or who in any way abuses the process or Terms and Conditions of the Offer. Failure by Aircel to enforce any of their rights at any stage does not constitute a waiver of those rights.
  15. Any attempt by a Eligible Subscriber to deliberately undermine the legitimate operation of the Offer is a violation of Criminal and Civil Laws and should such an attempt be made, Aircel reserve the right to seek damages from any such Eligible Subscriber to the fullest extent permitted by law.
  16. Aircel will not be responsible for handset quality or performance. Customer needs to address all disputes with regards to the device to the OEM.
  17. Fair usage policies on the offer will apply as per industry standards on commercial/fair usage consumption. Aircel has the right to change the FUPs without prior notice or intimation.
  18. Aircel is not responsible for any commitment made in terms of handset specifications from the OEM.
  19. Aircel may, from time to time, keep adding/modifying handsets that are eligible for this offer without prior notice.
  20. Offer applicable in select geographies.
  21. 3G data not available in all geographies.
*Valid Subscriber means having valid Aircel prepaid cellular mobile telephony services as per Law.
** Active Aircel Subscriber means a subscriber whose Aircel Prepaid mobile number subscription is valid and whose Aircel Prepaid number is active on Aircel’s network at the time of the Offer Period.
*** Eligible Subscribe for the purposes of this offer means and includes all valid Aircel Prepaid customers.

365 Days Screen Replacement Offer

The offer is valid for all purchases of Z series, A97 series, A77, A44 smartphone from 20th of May 2017 to 31st August’2017

SCREEN REPLACEMENT OFFER DETAILS

If customer purchases a new handset (Z25/Z10/A44/A97/A77) outside the offer period, any breakage/Physical damage of LCD or TP is not eligible for one time free replacement under warranty. (Below mentioned terms & conditions will apply)


S. No Terms And Conditions applicable on the Scheme

1

Scheme is valid for handset purchase from 20th May’17 to 31st August’17 and as per Tertiary captured / Original Proof of Purchase of the device

2

Scheme entitles the customer to avail free of cost one time replacement of his Touch screen/OGS/LCD in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks.

3

Spare parts covered - a)Touch panel/LCD/ One glass solution (OGS) as applicable. Any other type of malfunctioning other than breakage will be covered as per the LAVA warranty policy

4

Scheme is valid only for a single time replacement of the touch screen/LCD only

5

In case of touch screen breakage, customer should visit Lava authorized service centre in person to avail this scheme. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before final approval.

6

Scheme is valid for Z Series, A97 series, A77 & A44 handsets sold within India within the promotion period

7

No cash refund will be given to customer. Only broken touch screen replacement is covered under this scheme

8

Customer needs to pay labour charge as applicable, for the screen replacement under this scheme

9

In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer

10

All disputes will fall under the jurisdiction of Delhi courts

365 Days Screen Replacement Offer

The offer is valid for all purchases of A97 series & A77 smartphone from 20th of May 2017 to 30th of June 2017 (Both days inclusive)

SCREEN REPLACEMENT OFFER DETAILS

If customer purchases a new handset (A97/A77) outside the offer period, any breakage/Physical damage of LCD or TP is not eligible for one time free replacement under warranty. (Below mentioned terms & conditions will apply)


S. No Terms And Conditions applicable on the Scheme

1

Scheme is valid for handset purchase from 20th May’17 to 30th June’17 and as per Tertiary captured / Original Proof of Purchase of the device

2

Scheme entitles the customer to avail free of cost one time replacement of his Touch screen/OGS/LCD in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks.

3

Spare parts covered - a)Touch panel/LCD/ One glass solution (OGS) as applicable. Any other type of malfunctioning other than breakage will be covered as per the LAVA warranty policy

4

Scheme is valid only for a single time replacement of the touch screen/LCD only

5

In case of touch screen breakage, customer should visit Lava authorized service centre in person to avail this scheme. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before final approval.

6

Scheme is valid for A97 series & A77 handsets sold within India within the promotion period

7

No cash refund will be given to customer. Only broken touch screen replacement is covered under this scheme

8

Customer needs to pay labour charge as applicable, for the screen replacement under this scheme

9

In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer

10

All disputes will fall under the jurisdiction of Delhi courts

Display Champion

  1. Retailer must enroll for the scheme between 20th May to 9th June, 2017 (both days inclusive)
  2. Based on the secondary of A97 series & A77 achieved by the retailer during the scheme period from 20th May 2017 to 30th June 2017 (both days inclusive), the retailer will be eligible for one of the shared slabs and payout will be calculated based on that slab.
  3. Minimum 10 retail cubes & 3 shelf strips must be put on display during scheme period to be eligible for the scheme.
  4. Retail cubes & Shelf strips will be provided by the respective DSEs.
  5. For display scheme, only the retail cubes displayed on the front fascia having direct eye contact of customer shall be eligible for being counted.
  6. The audit of the scheme shall be conducted twice by the company during the scheme period
  7. Creativity will be completely judged by auditor and auditor’s decision shall be final and binding upon the Retailer.
  8. Payouts will be based on eligible slabs, audit results and eligibility
  9. Payouts will be directly transferred to retailer’s bank account as provided by retailer to the Company.
  10. The company reserves the right to change the prize / incentive amount without prior notice
  11. The company reserves the right to change the terms & conditions, or withdraw the scheme at any time without prior notice at its sole discretion.
  12. Any taxes or levy applicable on the winning prize shall be borne, solely by the retailer only.
  13. ***Winner of Hero Splendor Pro bike will be decided on the basis of multiple factors like secondary, tertiary, display scheme performance etc. and will be decided by LAVA whose decision shall be final and binding.
  14. The scheme is applicable in India only. Any dispute with respect to the scheme is subject to laws of India & courts at New Delhi shall have exclusive Jurisdiction to decide upon any dispute raise by Retailer under the scheme.

The Lava Selfie Challenge

  1. The Selfie Challenge is open only at the LAVA counter of the selected Retail outlets in Delhi NCR where the Selfie Prop (White Box) provided by Lava is available.
  2. Any person of 18 years of age or above shall be eligible to participate in the Challenge.
  3. This Challenge in all circumstances refers to the Selfie Challenge in low light conditions using Front Flash only inside the Prop (White Box) available at selected outlets.
  4. This Challenge is open for the participation of individuals only. Corporate, Agencies, and any non-human legal entities are not entitled to participate in this Challenge.
  5. This challenge is available only for LAVA Z25 model of the Company.
  6. All smartphones up to an MRP of Rs 20,000/- are eligible for the challenge.
  7. This challenge will be valid for the period commencing from 23rd March, 2017 - 31th May, 2017 (both days inclusive).
  8. A person can qualify and win the challenge only once during the challenge period. IMEI number of the winning smartphone will be checked for duplicity and in case of same IMEI number is found the same shall be disqualified.
  9. Any single participant found using or participating through same mobile numbers/email IDs in the Challenge shall be disqualified immediately and shall not be entitled to win any Gifts.
  10. The decision of the LAVA Customer Consultant shall be final and binding in deciding the winner of the challenge. No correspondence, clarification or justification will be entertained.
  11. Any disputes arising out of this challenge shall be subject to exclusive jurisdiction of courts at New Delhi only.
  12. LAVA International is not bound to give any kind of gift to the qualifiers of this challenge. It will be at the sole discretion of the company to gratify the winner.
  13. The aggregate liability of LAVA in case of any damage, loss, cost, claim, liability or expense (including legal costs and expenses) caused to or incurred by any act, omission or representation in respect of the Gift of this Challenge to any winner, shall not exceed the value of Gift.
  14. LAVA shall not be responsible for any loss or damage if it has to discontinue or cancel this Challenge in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government or for any other unavoidable reason beyond its control. The Participant/s shall be informed of such discontinuance/cancellation as soon as possible.
  15. LAVA reserves the right to modify, add or delete any of the terms and conditions or participation mechanics of the Challenge at any point of time at its sole discretion without serving any prior intimation to the Participants. Intimation of any change, modification, addition, deletion in the terms and condition of the Challenge will be served to the participant by posting the revised terms and condition of the Challenge on LAVA webpage.
  16. Each winner should provide the following information to LAVA Customer Consultant for enabling them to gratify the winner:
  17. a. Name
    b. Complete postal address with pin code
    c. Mobile no.
    d. E-mail ID
    e. IMEI number and Model name of Smartphone used
    f. Image taken in the Challenge
  18. The Gifts are non-endorsable, not transferable and non-substitutable. The Gifts are offered on 'NO EXCHANGE NO REFUND' basis. LAVA will not entertain any requests for exchange in lieu of the Gift/s.
  19. The Gifts will be distributed / delivered to the winners by LAVA within 30 days of submission of all necessary documents (as may be required by Lava) by the winners to Lava, at the respective addresses of the winners. If the winner remains absents from taking the delivery of the Gift and fails to collect the same within 30 days from submission of requisite documents, then his Gift shall stands forfeited.
  20. The participants understand that the mentioned gratifications offered as Gift to the Challenge winners are new and unused. However, LAVA is not responsible for any deficiency in the Gifts and does not make representation about the quality, make, performance, features, endurance, finishing, benefits or fitness of the Gifts.
  21. Participant/s winning the Gift/s should contact manufacturer’s Customer care directly in case of any complaints relating to the defect in the Gift and LAVA will not be held liable for any such defect, default, damage, malfunctioning of the Gift/s.

Disclaimer: Product Images, Features, colors and specifications shown here are for representational purpose only and the actual may vary.