Terms and Conditions

365 days Screen Replacement offer

The offer is valid for all purchases of A97 series & A77 smartphone from 20th of May 2017 to 30th of June 2017 (Both days inclusive)


If customer purchases a new handset (A97/A77) outside the offer period, any breakage/Physical damage of LCD or TP is not eligible for one time free replacement under warranty. (Below mentioned terms & conditions will apply)

S. No Terms And Conditions applicable on the Scheme


Scheme is valid for handset purchase from 20th May’17 to 30th June’17 and as per Tertiary captured / Original Proof of Purchase of the device


Scheme entitles the customer to avail free of cost one time replacement of his Touch screen/OGS/LCD in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks.


Spare parts covered - a)Touch panel/LCD/ One glass solution (OGS) as applicable. Any other type of malfunctioning other than breakage will be covered as per the LAVA warranty policy


Scheme is valid only for a single time replacement of the touch screen/LCD only


In case of touch screen breakage, customer should visit Lava authorized service centre in person to avail this scheme. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before final approval.


Scheme is valid for A97 series & A77 handsets sold within India within the promotion period


No cash refund will be given to customer. Only broken touch screen replacement is covered under this scheme


Customer needs to pay labour charge as applicable, for the screen replacement under this scheme


In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer


All disputes will fall under the jurisdiction of Delhi courts

Display Champion

1. Retailer must enroll for the scheme between 20th May to 9th June, 2017 (both days inclusive)

2. Based on the secondary of A97 series & A77 achieved by the retailer during the scheme period from 20th May 2017 to 30th June 2017 (both days inclusive), the retailer will be eligible for one of the shared slabs and payout will be calculated based on that slab.

3. Minimum 10 retail cubes & 3 shelf strips must be put on display during scheme period to be eligible for the scheme.

4. Retail cubes & Shelf strips will be provided by the respective DSEs.

5. For display scheme, only the retail cubes displayed on the front fascia having direct eye contact of customer shall be eligible for being counted.

6. The audit of the scheme shall be conducted twice by the company during the scheme period

7. Creativity will be completely judged by auditor and auditor’s decision shall be final and binding upon the Retailer.

8. Payouts will be based on eligible slabs, audit results and eligibility

9. Payouts will be directly transferred to retailer’s bank account as provided by retailer to the Company.

10. The company reserves the right to change the prize / incentive amount without prior notice

11. The company reserves the right to change the terms & conditions, or withdraw the scheme at any time without prior notice at its sole discretion.

12. Any taxes or levy applicable on the winning prize shall be borne, solely by the retailer only.

13. ***Winner of Hero Splendor Pro bike will be decided on the basis of multiple factors like secondary, tertiary, display scheme performance etc. and will be decided by LAVA whose decision shall be final and binding.

14. The scheme is applicable in India only. Any dispute with respect to the scheme is subject to laws of India & courts at New Delhi shall have exclusive Jurisdiction to decide upon any dispute raise by Retailer under the scheme.

The Lava Selfie Challenge

1. The Selfie Challenge is open only at the LAVA counter of the selected Retail outlets in Delhi NCR where the Selfie Prop (White Box) provided by Lava is available.

2. Any person of 18 years of age or above shall be eligible to participate in the Challenge.

3. This Challenge in all circumstances refers to the Selfie Challenge in low light conditions using Front Flash only inside the Prop (White Box) available at selected outlets.

4. This Challenge is open for the participation of individuals only. Corporate, Agencies, and any non-human legal entities are not entitled to participate in this Challenge.

5. This challenge is available only for LAVA Z25 model of the Company.

6. All smartphones up to an MRP of Rs 20,000/- are eligible for the challenge.

7. This challenge will be valid for the period commencing from 23rd March, 2017 - 31th May, 2017 (both days inclusive).

8. A person can qualify and win the challenge only once during the challenge period. IMEI number of the winning smartphone will be checked for duplicity and in case of same IMEI number is found the same shall be disqualified.

9. Any single participant found using or participating through same mobile numbers/email IDs in the Challenge shall be disqualified immediately and shall not be entitled to win any Gifts.

10. The decision of the LAVA Customer Consultant shall be final and binding in deciding the winner of the challenge. No correspondence, clarification or justification will be entertained.

11. Any disputes arising out of this challenge shall be subject to exclusive jurisdiction of courts at New Delhi only.

12. LAVA International is not bound to give any kind of gift to the qualifiers of this challenge. It will be at the sole discretion of the company to gratify the winner.

13. The aggregate liability of LAVA in case of any damage, loss, cost, claim, liability or expense (including legal costs and expenses) caused to or incurred by any act, omission or representation in respect of the Gift of this Challenge to any winner, shall not exceed the value of Gift.

14. LAVA shall not be responsible for any loss or damage if it has to discontinue or cancel this Challenge in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government or for any other unavoidable reason beyond its control. The Participant/s shall be informed of such discontinuance/cancellation as soon as possible.

15. LAVA reserves the right to modify, add or delete any of the terms and conditions or participation mechanics of the Challenge at any point of time at its sole discretion without serving any prior intimation to the Participants. Intimation of any change, modification, addition, deletion in the terms and condition of the Challenge will be served to the participant by posting the revised terms and condition of the Challenge on LAVA webpage.

16. Each winner should provide the following information to LAVA Customer Consultant for enabling them to gratify the winner:

a. Name
b. Complete postal address with pin code
c. Mobile no.
d. E-mail ID
e. IMEI number and Model name of Smartphone used
f. Image taken in the Challenge

17. The Gifts are non-endorsable, not transferable and non-substitutable. The Gifts are offered on 'NO EXCHANGE NO REFUND' basis. LAVA will not entertain any requests for exchange in lieu of the Gift/s.

18. The Gifts will be distributed / delivered to the winners by LAVA within 30 days of submission of all necessary documents (as may be required by Lava) by the winners to Lava, at the respective addresses of the winners. If the winner remains absents from taking the delivery of the Gift and fails to collect the same within 30 days from submission of requisite documents, then his Gift shall stands forfeited.

19. The participants understand that the mentioned gratifications offered as Gift to the Challenge winners are new and unused. However, LAVA is not responsible for any deficiency in the Gifts and does not make representation about the quality, make, performance, features, endurance, finishing, benefits or fitness of the Gifts.

20. Participant/s winning the Gift/s should contact manufacturer’s Customer care directly in case of any complaints relating to the defect in the Gift and LAVA will not be held liable for any such defect, default, damage, malfunctioning of the Gift/s.

Disclaimer: Product Images, Features, colors and specifications shown here are for representational purpose only and the actual may vary.