Service @ Home Blaze

  • Service@Home (Doorstep Services) is solely available to all Blaze Customers only.
  • Customers may avail the Services through Website, WhatsApp, Lava Care App or Call Centre number 18605005001;
  • The Service@Home shall be made available across India including ~7000 PIN Codes Nationally;
  • The Service shall be performed by Lava trained personnel duly authorized by its Service Partners who shall carry/ wear authenticated Lava identity card all the time;
  • Elementary Level Scan of the handset will be performed at the customer location;
  • Only software and minor repairs will be carried under the Service@Home program and in case of major repairs, handset shall be taken to Authorized Service Center (to & fro) of the handset shall not be chargeable to any customer. However, handset which are Out of Warranty will be charged for spares / services as per the applicable price lists approved and recommended by LAVA. Please visit LAVA website: "http://www.lavamobiles.com/support" to know more about spare / accessory part cost.
  • Our Authorized Service Center will use their best efforts to reach out to customer (face2face) within 24 hours after receiving of a valid request (Service promise) or per prior appointment as the case may be, excluding exceptional circumstance beyond the reasonable control of ASPs;
  • Authorized Service Center should issue a job sheet / receipt to customer incase the handset is required to be taken to the Service Center for high level repair activity;
  • Authorized Service Center shall give payment receipt to customer in case any amount is charged to repair the handset;
  • All the terms and conditions of Warranty Policy shall remain and be binding upon the parties for its product Blaze against manufacturing defects when used normally for a period of ONE (1) YEAR from the date of original retail purchase by the customer;
  • This Program Service@home can be availed by the customer for a period of 1 year from the date of purchase of the handset;
  • Lava at its sole discretion reserves right to withdraw the Program any time as may deem fit so;
  • All conflicts in relation to the service shall be subject to jurisdiction of the courts at New Delhi.