Which handsets are covered under 2 Years Warranty?

The warranty is applicable on following:

Smart Phones: A44, A52, A77, A97 IPS, A97_2GBPlus, Z60, Z70, Z80, Z90, A97, A97 IPS Signature, A 97 2GB, Z10, Z10_3GB and Z25.

Feature Phones: Captain N1 Lite, Captain N1, Captain 4i, Captain k1 plus, Captain 9s, ARC 101, KKT Pearl, KKT Pearl FM, KKT 28i, ARC One+, SPARK i7, SPARK i8, KKT 34 Power, KKT 40 Power+, ARC 105, KKT 9s, SPARK Curvy+.

Is my handset eligible for the 2 Years Warranty?

Yes, your handset is eligible as long as it is in the applicable list and has been purchased on or after 26th August, 2017

Is the 2 Years Warranty applicable on purchases made outside India?

No. The 2 Years Warranty is applicable on purchases made in India

Where can I avail the 2 Years Warranty?

Please visit the nearest LAVA authorized service center. You can view the full list here: http://www.lavamobiles.com/support

Do I need to carry any documents to avail the warranty?

No. Please visit the nearest LAVA authorized service center with the handset to avail the warranty. No documents are required.

How do I activate the 2 Years Warranty?

The 2 Years Warranty will be activated automatically on purchase (on applicable devices).

Please know that when you insert your SIM in a new device, you will receive an SMS which will have an ‘OK’ option. Once you select ‘OK’, you will receive the following SMS:

“2 year warranty is active on MODEL NAME IMEI 999999999999999. Warranty for TP/LCD-1 year, Accessories-6 Months TnC apply-18602007500/www.lavamobiles.com”

For existing handsets which meet the criteria, the Warranty is already active.

Will the 2 Years Warranty be applicable on other Devices?

Please know that only the models mentioned in Point No. 1 are covered under Two Years Warranty. If your device is not a part of the list, it is not eligible for the 2 Year Warranty.

Which parts are covered under the Two Year Warranty?

The following parts are covered under the warranty:

Battery and Accessories: 6 Months

Display and Touch Panel: 12 Months

All Other Parts: 24 Months